Are you interested to join our Out of Hours Support Team? Are you an excellent listener with a calm and responsive approach?
We are looking for an individual experienced in social care who has excellent customer care skills and a positive and confident communication style. You will need to be able to deal with issues that arise in a calm manner, offering appropriate support and advice to those who call. You will also require good IT and administration skills including Microsoft Word and Excel. The individual needs to be flexible on the days they work to ensure the rota is covered.
The Out of Hours Service
Creative Support’s Out of Hours service, based at our Head Office in Stockport Town Centre, provides essential support to staff, service users and third parties outside of normal office hours every day including Christmas Day.
The OOH Service offers expert internal advice as a telephone service, run each night by a qualified and trained social care advisor and a trained administrator with support of the Senior on Call, a senior manager within the organisation. The core purpose of the service is to respond to serious issues and incidents that arise within the organisations services nationally. You will also be expected to carry out routine administration tasks such as preparing personnel files for CQC inspections, recording & managing incident reports and collating & organising timesheets.
This role is ideal for those individuals who are looking to progress into management whilst working within a very experienced and established team.
Terms of the role
Hours are on a waking night basis, shifts are from 7.45pm till 08:15am.
(Due to the nature of this role, the post is not suitable for individuals with commitments during the day which may affect their ability to perform a waking night shift).
What We Offer
This is a perfect opportunity for those who are seeking to progress in the health and social care sector. We will support your continuous development by offering training and support. You may also have the opportunity to get involved in other aspects of quality within Creative Support such as assisting with key pieces of quality work.