Creative Support is a national not for profit organisation providing housing and support to individuals with a wide range of needs. We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The position is a temporary role for up to 12 months to cover maternity leave.
The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting.
Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. Supported Housing and Welfare Rights Officers contribute to Creative Support’s business success through effective tenancy management, income maximisation and arrears recovery within this accommodation.
You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related aspects including sign ups, Housing Benefit claims, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our residents to maintain their tenancies.
You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary.
You will ideally have some knowledge of the current Housing Benefit system and the future proposals for the future funding of supported housing. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better maximise Creative Support’s income from its housing stock and increase the positive outcomes of our tenants.
Creative Support is an equal opportunities employer and is committed to delivering high quality care through a diverse, well trained and supported local work force.
The client requests no contact from agencies or media sales.