B9, Birmingham (Hybrid)
£19,994 - £24,992 per year
Contract, Part-time, Temporary, 6 months, Full-time
Job description

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis at Christmas is an exciting time of year to join our team as we focus on providing inclusive Christmas activities and support for our guests, all supported by an excellent team of volunteers.

Title:      Administrator - Operative (known internally as Christmas Operative)

Location: Crisis Birmingham Skylight (B9)/Warehouse in Birmingham. From September to November you’ll be mainly office based, and from November through to Christmas you’ll work across Birmingham, including the warehouse.

About the role

Birmingham’s Crisis at Christmas has grown from strength to strength throughout the past 8 years of operating. Due to our developments, we are excited to have a third role into our Christmas team.

As an Administrator – Operative, you will be responsible for co-ordinating the warehouse site, including the co-ordination and collection of donations. This role will involve meeting new people, be that donors, volunteers or guests. One day you might spend the day driving around Birmingham collecting donated items (think: Mince Pies, Shower Gel and Face Masks), and the next you might be supervising a team of volunteers who have come to sort and pack at the warehouse.

Another key part of your role is supporting the Christmas team in administration tasks – including organising delivery addresses and completing route planning, supporting with the sign up of guests and keeping a detailed track of our donated items.

There will also be the opportunity to develop your skills, depending on your specific interests and career progression plans – with opportunities to take on leadership roles, work with the UK-wide team and have coaching/mentoring.

About you

To be successful in this role you will be well-organised, have strong communication skills and want to work in a team whose aims are to provide an inclusive Christmas for our guests.

To ensure the smooth-running of Birmingham’s Crisis at Christmas, you will have a good attention to detail and understanding of health and safety procedures.

In this role you will be experienced with IT, specifically with the use of Microsoft office (word, excel and outlook) and online meeting applications (e.g. Zoom).

Please note, it is a requirement for the role to be able to drive our hire van. Our insurers require that you have a full driving licence, are between the ages of 23-65, and have no more than 3 points on your driving licence.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 
  • Pension scheme with an employer contribution of 8.5% 
  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 
  • Enhanced maternity, paternity, shared parental, and adoption pay 
  • Flexible working around the core hours 10am-4pm 
  • And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Wednesday 13th July

Interviews will be held on Friday 22nd July


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

More about Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Refreshed on: 04 July 2022
Closed date: 13 July 2022 at 23:59
Tags: Admin, Operations

The client requests no contact from agencies or media sales.