Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
We have four cafes within our network of nine charity shops within London and two dedicated training cafes in London and Oxford. Our cafés are an attractive space for shop customers to recharge and get involved in ending homelessness. Our shops and training cafes also offer a retail and hospitality training course to our members as part of their journey out of homelessness.
We have one opening for Café Assistant in our Finsbury Park shop and one in our Spitalfields café. You’ll mainly be based in the Finsbury Park location with regular shifts in all other locations when needed.
It’s an exciting time to join as we’re opening more coffee bars, reworking our café menus and exploring new ways to involve our different customers in ending homelessness.
About the role
The Café Assistant is an exciting role within our growing network of cafes in London. You will support the successful running of the entire café with a focus on front of house operations.
You will be the first point of interaction for our customers and we look to you to keep pushing the bar higher for the inclusive and personal customer service we delivery. You will be key to engaging our customers in our mission to end homelessness. You will continue to improve our track record of serving a great coffee to high standards. Your knowledge about our customers is key in developing our product offer.
You will maintain and strengthen the café's reputation and use its influence to end homelessness.
To be successful in this role you will have experience contributing to a successful café or similar business. You will have experience delivering friendly, personal and inclusive customer service and will be able to drive income. You’re experienced in serving high quality espresso and filter-based coffee and might even hold an advanced barista qualification. You will also be meticulous about food safety and hygiene.
As a member of the team, you will have access to a wide range of employee benefits including:
Interest-free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days’ annual leave, which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sound likes the opportunity for you, please submit a CV and a cover letter addressing the points of the person specification. The job description (including person spec) is available under additional details.
Closing date: 8 April 2020 (11.59pm)
Interview date: 17 April 2020
We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.