About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

You’ll be joining the Data, Digital and Technology team at an exciting time as we continue to embed the use of core systems to help achieve our organisational goals. Product Ownership represents a relatively new discipline at the organisation and as such your voice will be crucial in helping shape the function. The team is a friendly and dedicated bunch, who are always looking to learn, improve and crucially be part of Crisis’ wider goal of ending homelessness. 
 

Title: MAPS Product Owner

Salary: £51,141 per annum

Contract: Permanent

Hours: 35 hours per week

Location: Remote / Based in London or one of our Skylights - Edinburgh, Newcastle, Birmingham, Merseyside, South Wales, Croydon, Brent.  (We are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)

About the role

As Product Owner for our Client Case Management System (MAPS), you will be responsible for aligning the strategic direction of Client Services with the operational and functional capabilities of MAPS. Owning the roadmap, you’ll work with colleagues across the organisation to help realise and embed changes that enable our front line staff to deliver impactful services that help end people’s homelessness.

About you

To be successful in this role you will have/be an experienced Product Owner with demonstrable experience in operating in a complex and fluid environment. You’ll use your impeccable stakeholder management skills to bring people together and drive a culture of continuous improvement when using MAPS.

We are looking for someone who’ll embody and champion user-centric development, representing end users across Data, Digital and Technology. Familiarity with Dynamics 365 would be an advantage but more important is your ability to understand and evaluate processes, identifying areas where the use of technology can empower and enable.

You may have experience in; Product Ownership, Product Management, Business Relationship Management, Frontline services within the homelessness sector

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave which increases and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: 26th November 2023 (at 23:59)

Interviews will be held on 6th and 7th December