E1 6LT
£37,550 per year
Permanent, Full-time
Job description


About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.


Crisis has grown significantly in recent years and has an ambitious five-year strategy, now in its second year. Our donors share our passion for ending homelessness, and we want to give them the best possible experience of being part of Crisis.


About the role

In this role you will use all available tools to create outstanding donor journeys. We have invested in insight that has allowed us to understand more about our donors (their needs and motivations), and their expectations of Crisis. Your challenge is to help us not only meet those expectations, but to exceed them.


Initially, you will work closely with our Individual Supporters team and our creative partners to embed that insight into the planning, delivery and analysis of donor communications. You will lead on test-and-learn activity, helping us to continually improve our interactions with donors across all touchpoints.


In the longer term, you will play an important role as we develop journeys across Fundraising by making use of the opportunities that innovations in data, insight and technology allow.



About you

To be successful in this role you will:


  • Be knowledgeable in traditional direct marketing approaches across multiple channels

  • Be experienced in producing audience-facing communications

  • Have experience of using insight to evaluate and innovate customer experiences

  • Be passionate about stewardship and delivering outstanding customer experiences

  • Have Experience of working with creative agencies and other internal/external partners




As a member of the team you will have access to a wide range of employee benefits including:


  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

  • Mandatory pension scheme, with an employer contribution of 8.5%

  • 25 days’ annual leave which increases with service to 28 days


Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.


How to apply

If this sound likes the opportunity for you, please visit our website to apply online.

Please address points 1 – 5 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the 'Vacancy Details' button.


If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.


Closing date: Sunday 2 August 2020 (23:59)


Interviews will take place week commencing 10 August 2020


We value diversity, promote equality and encourage applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.


For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Refreshed on: 23 July 2020
Closed date: 02 August 2020
Tags: Fundraising, Marketing

The client requests no contact from agencies or media sales.