E1, London

£24,194 per year

Permanent, Full-time

About the organisation

Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering life-changing services and cam... Read more

Job Description

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

We are looking for a Facilities Management Customer Service Assistant to join our fast expanding Facilities Management team. This is an exciting opportunity to work collaboratively as part of the FM team as well as assisting the Facilities Manager and Head of Property & Facilities Management with the provision of a FM service that supports the wider organisation.

About the role
The Facilities Management Customer Service Assistant is a varied role that will see you assisting the Facilities Officer and Facilities Manager as part of a multi-skilled FM team offering first line customer support to our London based Headquarters and Skylight centre as well as the wider organisation through the provision of hard and soft services; including post, stationary ordering, low level procurement and mobile phone equipment.

About you 
As a Customer Service Assistant within the FM team, you will need to be enthusiastic and flexible, demonstrate highly developed administrative skills, pay attention to detail and be an excellent communicator. You will be dealing with crisis staff, suppliers, landlords, managing agents and clients daily so professionalism and excellent customer service skills are of the upmost importance. 

As a member of the team you will have access to a wide range of employee benefits including: 
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
- Mandatory pension scheme, with an employer contribution of 8.5% 
- 25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

How to apply 
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button. 

If you need to request an application in an alternative format, please contact the HR Team (details can be found on our website).

Closing date: Tuesday 21 May 2019 (11.59pm) 
Interview date: Friday 7 June 2019

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

For more information about our work or to see our work in action please visit our website.

Registered Charity Numbers: E&W1082947, SC040094