Liverpool, Merseyside
London, Greater London
NE1, Newcastle upon Tyne
£35,314 per annum (+ £4,000 for London based roles)
Permanent, Full-time
Job description

Location: Based at the following Crisis Skylight Services (Newcastle, South Yorkshire, Merseyside, Birmingham, Coventry, Oxford, Brent, central London, or Croydon)

Recruitment during COVID-19 restrictions

During the COVID-19 restrictions, our interviews will be by video call.

Additionally, the successful applicant will be supported to work from home for the initial period where restrictions on non-essential travel are in place.

About Crisis
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it, together, in our lifetimes.

About the role

This is an exciting opportunity to provide expert advice on homelessness legislation and relevant housing legislation to contribute to Crisis’ mission of ending homelessness. These new roles will provide advice and assistance on an internal consultancy basis to Crisis Skylight staff to enable them to advocate for their clients. For complex cases, more direct involvement will be required including direct work (usually by phone/ digital means) with members and advocacy (through written, phone or digital means) to relevant agencies. The role will also involve training and developing staff and volunteer’s knowledge of the application of relevant homelessness and housing legislation in England.

About you
To be successful in this role you will have extensive experience working in the homelessness / housing sector together with excellent knowledge of homelessness and housing law and how, through consultancy and advocacy, you can prevent and end homelessness.  You will enjoy working across Client Services providing good quality advice and support as well as developing and delivering training to Skylight staff.

Your knowledge and expertise will contribute to the development of policy, practice and campaigns work by providing examples of where housing policy and/or practice contributes to the perpetuating or creating homelessness.

Person Specification


  1. Demonstrable track record of successfully preventing and relieving people’s homelessness through advocacy and the application of relevant homelessness and housing law, including complex cases such as people with different immigration status.

  2. Expert knowledge of relevant homelessness and housing legislation, including Housing Act 1996 Parts VI and VII, Homelessness Act 2002 Homelessness Reduction Act 2017, Protection for Eviction Act 1977, Landlord and Tenant Act 1985

  3. Knowledge of the issues affecting homeless people and the impact and interaction of welfare and immigration policies on homelessness

  4. Familiarity with local authority housing options services and their processes

  5. Excellent communication skills, with the ability to listen, analyse, advise, and put across complex information accessibly through different media (one to one consultancy in person or by phone/ digitally, written materials, training materials)

  6. Excellent at networking with strong advocacy skills to improve access to entitlements for our members wherever necessary

  7. Organised and able to deal with conflicting priorities

  8. Strong team player who is driven to work within a team, whilst also able to work on own initiative

  9. Proficient in the use of Microsoft Office packages and experience of data entry using a case management system

  10. Knowledge of and ability to comply with Health and Safety (including adherence to lone working and social distancing protocols) and safeguarding procedures

  11. Commitment to Crisis’ purpose and values


    12  Experience of supporting / defending people in possession cases

We encourage applications from all sections of the community and particularly from people who have lived experience of homelessness.


As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team

Closing date: Sunday 16th August 2020 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessnes

Registered Charity Numbers: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Refreshed on: 09 August 2020
Closed date: 16 August 2020
Tags: Advice, Information, Legal

The client requests no contact from agencies or media sales.