Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Brent, based in Harlesden, provides support to individuals affected by homelessness around housing, wellbeing, training, employment and volunteering, and support to progress towards leading independent lives.
About the role
Crisis Brent is currently recruiting for an Initial Contact and Engagement Advisor to join our team to work in an exceptional reception service at our Skylight. The successful candidate will work with the Skylight team to provide a high quality, non-judgemental and safe service to the growing number of individuals who approach Crisis Brent for support. As the first point of contact for a range of enquiries from individuals with complex and multiple needs, visitors, volunteers and, supporters. The Initial Contact and Engagement Advisor is required to provide information about Crisis services as well as Information, Advice and Guidance (IAG) on local homelessness and other related services and signpost accordingly.
You will receive a full induction, ongoing training and regular supervision to support you in this role.
To be successful in this role you will be able to demonstrate experience of managing and delivering reception and customer service functions, providing excellent customer care and the application of strong administration skills to ensure smooth service delivery. You will be committed to working within a psychologically-informed environment, delivering a high-quality service to vulnerable groups of people to support them on their journey out of homelessness. Candidates will have to demonstrate boundaried and empathetic approaches to managing challenging situations and behaviours ensuring relevant processes and procedures are followed.
This is an exciting opportunity for someone with strong interpersonal and organisational skills to work collaboratively in a focused, innovative and supportive team and work in a busy and stimulating environment.
As a member of the team you will have access to a wide range of employee benefits including:
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sounds like the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.
If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.
Closing date: 24 November 2019 (11.59pm)
Interviews will be held on Monday 4 December 2019
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
For more information about our work and to see our work in action please visit our website.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.