Croydon, Greater London
E1, London
Liverpool, Merseyside
NE1, Newcastle upon Tyne
£36,500 per year
Permanent, Full-time
Job description

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

As Peer Support Coordinator, you will be working as part of a growing Member Involvement team who are responsible for ensuring that all teams across Crisis are involving people with lived experience of homelessness in the design, development and delivery of their work. We are dedicated to ensuring that involvement opportunities are valuable and fulfilling, with real implications for our members’ progression and ending their homelessness.

About the role
Can be based in any of the Crisis Skylights (Birimingham, Brent, Coventry, Croydon, Edinburgh, London, Merseyside, Newcastle, Oxford, South Yorkshire and South Wales)
As Peer Support Coordinator, you will work with the Head of member Involvement to develop a new peer support programme which supports our members to end their homelessness. The programme will unlock valuable opportunities for people with lived experience of homelessness to contribute to ending the homelessness of their peers while gaining access to training, new skills and experience. You will design and deliver training to client services staff and collaborate with client services to provide advice and guidance and oversee the progress of the programme.

About you
To be successful in this role you will have:

1 Passionate commitment to improving the lives of people experiencing homelessness.
2 An understanding of the principles of co-production and a willingness/ability to champion this approach in the development of peer volunteering opportunities.
3 Demonstrable experience of project management.
4 Proven experience of volunteer management.
5 Experience of design and delivery of training.
6 Excellent written and verbal communication skills with the ability to adapt your style to your audience.
7 Excellent interpersonal skills.
8 Able to communicate naturally and empathetically, building rapport and trust across teams to deliver projects.
9 Good working knowledge of Microsoft Office and competent in using databases.
10 Knowledge of and ability to comply with safeguarding procedures.
11 Commitment to Crisis’ purpose and values including equality and social inclusion.
12 Previous experience of accessing, volunteering on or working within a peer support programme.
13 Understanding of the challenges faced by people who are experiencing homelessness.
14 Understanding of the emotional, psychological and practical issues often faced by people experiencing homelessness.

As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available  by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team using the contact information on Crisis jobs.

Closing date: Sunday 1 March 2020 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 07 February 2020
Closed date: 01 March 2020
Job ref: PSC
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.