E1 6LT
£36,624 per year
Permanent, Full-time
Job description

About us 
Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the changes needed to solve it altogether. We know that together we can end homelessness. 
About the role 
You’ll be responsible for our social media presence, managing our main channels and providing direction and support for regional, retail and team accounts. You’ll be part of our newly-formed digital marketing team, developing a social media strategy that brings our work to life, has great storytelling at its heart, and inspires audiences to be part of ending homelessness once and for all.  

About you 
You’ll be an experienced social media professional, skilled at community management, content creation and developing insight-driven social media strategies. You’ll be enthusiastic about engaging with supporters, and proactive about spotting opportunities to build our community and influence the way homelessness is talked about. You’ll have a knack for taking complex issues and transforming them into simple, engaging concepts, and passionate about giving supporters the tools to drive forward the debate. With excellent relationship-building skills, you’ll be able to support colleagues to confidently use social media in support of a range of organisational objectives. 

As a member of the team you will have access to wide range of employee schemes and benefits including:  
- Interest free season ticket loan  
- Interest free bicycle loan  
- Rent deposit loan scheme  
- Childcare voucher scheme  
- 8% employer contribution pension  
Alongside our excellent staff benefits, we are committed to your ongoing training and development to build your skills, experience, and career. 
How to apply 
To apply, please chick 'Apply Now' to be taken to our online application. The job description can be downloaded by clicking the 'Additional Details' button to the upper right hand side of our online advert.  
Closing date: Sunday 3 November 
Interview dates:  Tuesday 26 November 


Person Specification


1 Substantial experience of working in social media within a busy media, communications, or marketing department

2 Experience of developing (and monitoring/evaluating) high-profile integrated social media strategies that have helped achieve organisational objectives

3 Demonstrable experience of growing and maintaining strong supporter bases across a range of social media channels

4 Experience of generating high levels of engagement with followers – particularly on Twitter, Facebook, and Instagram

5 Adept at developing/commissioning creative and compelling multimedia content, including videos, graphics, lives, etc.

6 Experience of creating engaging moments/stunts on social media such as takeovers, live Q&As, Thunderclaps, etc.

7 Experience of developing relationships with key social influencers that have helped achieved campaigns, communications, or organisational objectives

8 Experience of helping develop best practices, ways of working, processes, and systems for social media work

9 Experience of translating complex policy and research into compelling social content

10 Experience of working directly with senior stakeholders and confidently advising colleagues on what works for social media and what doesn’t andproviding creative alternatives when needed

11 A solid understanding of the social media landscape and ongoing developments within it

12 Experience in telling the stories of people who are, or have been, in vulnerable situations, sensitively and with the utmost respect for their safety and wellbeing

13 Commitment to Crisis’ purpose and values including equality and social inclusion


14 Basic InDesign and Photoshop skills

At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the HR Team using the contact information on our website. 

Registered Charity Numbers: E&W1082947, SC040094 

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 16 October 2019
Closed date: 03 November 2019
Job ref: SSMO
Tags: Communications, PR, Digital

The client requests no contact from agencies or media sales.