Walthamstow, Greater London
£33,090 per year
Permanent, Full-time
Job description

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Shop from Walthamstow, is an upcoming Crisis shop. It will become one of ten that we have opened in the last four years. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
As Shop Manager you will lead, and shape, a new team of staff and volunteers to create a shop that not only attracts customers in and around the Walthamstow area, but that also achieves sales and training targets, maximising the impact on our mission to end homelessness. As Walthamstow will be a new opening you will gain the experience of growing the shop from the ground up and building a community.
This is a unique retail opportunity, where you will be directly contributing to Crisis’s work to end homelessness. You will be involved in delivering on the job training for Crisis members involved in the Crisis Retail Training Programme to enable them to develop retail and achieve an industry recognised qualification. Through this programme you will have a direct impact on members and will witness them gain skills, and confidence, in the workplace.

“Crisis is quite a modern charity and it gives you freedom to create. Because they’re smaller they’re not scared to try stuff, so they’ve allowed me to do stuff like hang mannequins from chains in the window. They want you to be new and innovative”
- Esther, Shop Manager for Crisis Finsbury Park

About you
To be successful in this role you will be an experienced shop manager with a proven track record of leading and developing teams, maximising their potential to achieve sales results. You will be seeking an exciting new challenge, that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community.

As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please click 'apply now' to submit a CV and a cover letter. Please use the cover letter to answer how you meet the person specification points for this role, preferably using each point as a heading.  

The job description is available by clicking on the 'Additional Details' button.
If you need to request an application in an alternative format, please contact the HR Team through Crisis's job site.
Closing date: 5 March 2020 (11.59pm)

Interview date: TBD


Person Specification


  1. Experience of working in retail management with a proven ability to deliver and uphold high standards of customer service

  2. A commercial focus with a track record of managing and achieving targets

  3. Good verbal and written communications skills with the ability to summarise and present ideas and information to a range of audiences 

  4. Good interpersonal and influencing skills, capable of interacting with a range of people, including other staff, volunteers, members and the local community

  5. Knowledge of how to engage audiences using social media tools and websites

  6. An ability to work independently and prioritise own tasks and time, but also take direction and work collaboratively with others

  7. Flexible in approach and enjoys working in a dynamic and changing environment

  8. Proven ability to manage and motivate others to achieve exceptional results

  9. Logical, good attention to detail and a creative problem solver

  10. Demonstrable working knowledge of Microsoft Office (Word, Excel and Outlook)

  11. Knowledge of and ability to comply with safeguarding procedures

  12. Commitment to Crisis’ purpose and values including equality and social inclusion


  13. Experience of working in the voluntary sector and delivering positive social impact

  14. Experience of working with and supporting vulnerable people

  15. Experience of delivering training programs

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Refreshed on: 26 February 2020
Closed date: 05 March 2020
Job ref: SM-WAL/Crisis
Tags: Retail, Volunteer Management

The client requests no contact from agencies or media sales.