Dalston, Greater London
£33,090 per year
Permanent, Full-time
Job description

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

The Shop from Dalston, is a new addition to our growing business. It will become one of nine that we have opened in the last four years. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

About the role 

As Shop Manager you will lead, and shape, a new team of staff and volunteers to create a shop that not only attracts customers in and around the Dalston area but that also achieves sales and training targets, maximising the impact on our mission to end homelessness. As Dalston is a new opening you will gain the experience of growing the shop from the ground up and building a community. In this role you will also oversee the running of an instore coffee bar.  

This is a unique retail opportunity, where you will be directly contributing to Crisis’s work to end homelessness. You will be responsible for delivering accredited training for Crisis members involved in the Retail Training Programme. The training has been designed to equip members with the skills, knowledge and experience to be able to prepare for and move into employment in a fast-paced retail or customer focused environment. You will plan, deliver and provide feedback on all aspects of the training journey which leads to 
an industry recognised qualification on completion. In order to facilitate this programme, you will be enrolled on an accredited training course and supported to qualify as an assessor. 

“Crisis is quite a modern charity and it gives you freedom to create. Because they’re smaller they’re not scared to try stuff, so they’ve allowed me to do stuff like hang mannequins from chains in the window. They want you to be new and innovative” 
- Esther, Shop Manager for Crisis Finsbury Park 
About you 

To be successful in this role you will be an experienced shop manager with a proven track record of leading and developing teams, maximising their potential to achieve sales results. You will be seeking an exciting new challenge in a fast paced and growing business environment, that stands out from other retail management roles. Being someone who thrives on delivering a range of priorities, you will understand how to manage and build Crisis’s reputation within the local community and be committed to developing yourself and others to reach their full potential 


As a member of the team you will have access to a wide range of employee benefits including: 

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
· Mandatory pension scheme, with an employer contribution of 8.5%  
· 25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

How to apply 

If this sound like the opportunity for you, please click the yellow 'apply now' button. The job description is available on our website by clicking on the additional documents bar. 

If you need to request an application in an alternative format, please contact the HR Team, their information is on the Crisis Jobs website.

Closing date: 29nd of August 2019 (11.59pm) 
Interview date: TBA. There is also expected to be a second interview, on an undecided date, which will test practical shop management skills.  

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.  

Charity Number: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 15 August 2019
Closed date: 29 August 2019
Job ref: SM/DAL/0819
Tags: Retail, Volunteer Management

The client requests no contact from agencies or media sales.