Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Supporter Services team ensures that our donors, fundraisers, campaigners and volunteers have the best possible experience supporting Crisis. The team is at the heart of what Crisis is doing to end homelessness – keeping our supporters with us to achieve our goal.
About the role
As one of three Supporter Services Assistants, you will join us at an incredibly busy and exciting time of year. We believe in providing excellent supporter care. Christmas is our busiest time of year for donations from new and existing supporters, as well receiving many enquiries by post, phone, email and social media from volunteers, members of the public and people seeking advice on how to become a guest at Crisis at Christmas. We ensure that our supporters’ details are up-to-date and contact preferences recorded accurately; that their gifts are processed and thanked promptly and, that their enquiries are answered promptly and appropriately. The role gives an amazing insight to the world of fundraising, as well as supporter behaviour, and why people choose to support Crisis to help end homelessness.
To be successful in this role you will share our belief in the importance of excellent, personalised supporter care. You will be able to communicate effectively over the phone and in writing, tailoring your approach to each and every supporter. You will need to be at ease with using a customer relationship database (we use Raiser’s Edge). Supporter Services is a team and we rely on each other to bring about the best outcomes for our supporters by sharing our experiences, learning and developing together. You will love working in a busy environment and be great at multi-tasking.
As a member of the team you will have access to a wide range of employee benefits including:
Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days’ annual leave which increases with service to 28 days
How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the red 'Vacancy Details' button.
If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.
Closing date: Sunday 1 September 2019 (11.59pm)
Interviews will be held between 11-12 September 2019 (including a short-written test)
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
For more information about our work or to see our work in action, please visit our website.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.