E1 6LT
£26,166 per year
Contract, Temporary, Full-time
Job description

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.


The Supporter Services team ensures that our donors, fundraisers, campaigners and volunteers have the best possible experience supporting Crisis. The team is at the heart of what Crisis is doing to end homelessness – keeping our supporters with us to achieve our goal.


About the role

As one of our Supporter Services Assistants, you will be joining the Supporter Services team at an incredibly exciting time. The Christmas period is always our busiest period, and you’ll play a crucial part in making sure our supporters receive an excellent experience however they interact with us. While you are part of our team we will ensure that you receive thorough training and ongoing development, and you’ll gain a deep insight into charity fundraising, supporter care and how we as an organisation are working to end homelessness. We’re really looking forward to hearing from you! 


About you

To be successful in this role you will share our belief in the importance of excellent, personalised supporter care. You will be able to communicate effectively over the phone and in writing, tailoring your approach to each and every supporter. You will need to be at ease with using a customer relationship database (we use Raiser’s Edge). Our team relies on each other to bring about the best outcomes for our supporters by sharing our experiences, learning and developing together. You will love working in a busy environment and be great at multi-tasking.



As a member of the team you will have access to a wide range of employee benefits including:


  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

  • Mandatory pension scheme, with an employer contribution of 8.5%

  • 25 days’ annual leave which increases with service to 28 days

How to apply

If this sound likes the opportunity for you, please visit our website to apply online. Please address points 2, 4, 5 & 6 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the red 'Vacancy Details' button.


If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.


Closing date: Sunday 16 August 2020 (23:59)

Interviews will be held on 25th or 26th August 2020 (including a short test)


We value diversity, promote equality and encourage applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.

For more information about our work or to see our work in action, please visit our website.


Registered Charity Numbers: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 27 July 2020
Closed date: 16 August 2020
Tags: Admin, Fundraising

The client requests no contact from agencies or media sales.