Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Supporter Services team sits at the heart of Crisis and is the custodian of supporter care. Our role is to ensure that everyone who contacts Crisis receives a superb quality of service. We are at a pivotal moment in our mission to end homeless for good, and this is an exciting time to be joining our team.
About the role
As Supporter Services Executive, you will ensure that our regular givers, particularly those who give by Payroll Giving, receive an excellent standard of supporter care. This role will suit you as someone who has a good eye to detail, a good understanding of supporter care and charity fundraising, and an ability to quickly learn and use a range of technologies and software. Being a people person who loves to engage with people, this role will be right up your street!
To be successful in this role you will:
Have significant experience using Raiser’s Edge or similar Databases/CRMs
Have excellent skills in communicating with supporters in a professional manner in challenging situations demonstrating a commitment to the highest standards of supporter care
Be able to maintain accuracy and attention to detail in a busy working environment
Be able to work independently as well as supporting colleagues in product development and enhancing supporter care
Have good working knowledge of Microsoft Office (preferably Office 365), particularly Excel, Outlook and Word and able to quickly learn and use other digital tools such as ftp sites.
Be aware of key Data Protection regulations and their impact on supporter care
As a member of the team you will have access to a wide range of employee benefits including:
Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sound likes the opportunity for you, please visit our website to apply online. Please address points 1, 2, 4 & 5 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the 'Vacancy Details' button.
If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.
Closing date: Wednesday 5th August (23:59)
Interviews will take place on the 13th and 14th August 2020.
We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
For more information about our work and to see our work in action, please visit our website.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.