Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Merseyside provides innovative and exciting projects, opportunities and support for people who are at risk of being homeless from our Centre in Merseyside and in outreach settings across the Liverpool City Region. Our aim is to see homelessness ended in Merseyside and our unique service offers information, advice and guidance, coaching, teaching & learning which has sustained and continued positive results for people we work with. It is an exciting time in Crisis Skylight Merseyside as we support people out of homelessness for good in line with our 5-year strategic plan.
About the role
As Operations Manager (Structured Coaching), you will join the local management team and report to the Skylight Director. You will work with the existing Operations Manager (Intensive Case Management) to ensure we can end homelessness for good. Line managing a number of coaches you will ensure that each of our Members are assigned a lead worker and that good quality case management is embedded. Working alongside the existing Operations Manager to ensure the wider team has the support and resources required to meet the needs of our members. In addition, you will develop strong partnerships with statutory and voluntary sector organisations across Merseyside and the wider city region. You will work collaboratively with the management team to ensure the support package for members is tailored to everyone to optimize their sustained route out of homelessness.
To be successful in this role you will be an experienced Operational Manager with a proven track record of success working with vulnerable and excluded adults. The ability to lead by example, inspire and lead a multi-disciplinary team working with people with complex and enduring needs, as well as experience of developing external and internal partnerships to gain the most positive outcome for people using the service. You will be driven to end homelessness, experienced in motivating your team, supporting an innovative management team locally and able to provide insight and influence on both internal and external audiences.
As a member of the team you will have access to a wide range of employee benefits including:
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How To Apply
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.
Closing date: Sunday 6th December 2020 (at 23:59)
Interviews will take place on 16th December 2020
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.