Hackney, London
£13,833 (23,055 FTE)
Part-time, Temporary
Job description

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
We are recruiting for a Shop Supervisor to join our diverse and engaged team in our Hackney shop. It’s a great opportunity to deliver positive social impact in the local community and contribute to funding Crisis' wider aims nationally.

As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service as well as being involved in stock selection, pricing and merchandising. You will also help manage the shop’s social media presence, especially our Instagram account.

This is a 24 hours per week contract, fixed term for 12 months. Full flexibility is not required, and you will have plenty of notice of your shift pattern, but you will be expected to show some flexibility in terms of your working days.

To be successful in this role you will have retail experience or experience of working within a busy public-facing environment. You will have experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities. 

You will have excellent interpersonal skills and an understanding of the issues faced by homeless people and socially excluded groups, as well as the ability to deal with challenging situations and individuals with a range of needs.

You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends, as you will be encouraged to take part in growing the shop’s social media reach.

You will also have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sounds like the opportunity for you, please apply online.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.   

Closing date: Sunday 27 September, 2020 (at 23:59)

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 16 September 2020
Closed date: 27 September 2020
Job ref: 000085
Tags: Management, Retail

The client requests no contact from agencies or media sales.