Finsbury Park, Greater London
Hackney, Greater London
London, Greater London
Peckham, Greater London
£23,516 per annum
Permanent, Full-time
Job description

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
We are recruiting for a ‘Rolling Shop Supervisor’ to join our diverse and engaged team across our London shops. It’s a great opportunity to deliver positive social impact in the local community and contribute to funding Crisis' wider aims nationally.

As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service as well as being involved in stock selection, pricing and merchandising. You will also help manage the shop’s social media presence, especially our Instagram account.

This is a 40 hours per week contract, currently 9.30am – 6.30pm over five days but this may change to accommodate different store trading hours. This is a rolling supervisor role working across all stores in London; Camberwell, Peckham , Elephant & Castle, Croydon , Archway , Finsbury Park, Islington, Dalston and Hackney. Full flexibility and ability to travel within the London area is required.

About you
To be successful in this role you will have retail experience or experience of working within a busy public-facing environment. You will have experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities. 

You will have excellent interpersonal skills and an understanding of the issues faced by homeless people and socially excluded groups, as well as the ability to deal with challenging situations and individuals with a range of needs.

You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends, as you will be encouraged to take part in growing the shop’s social media reach.
You will also have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

We believe diversity is a strength and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
- Mandatory pension scheme, with an employer contribution of 8.5%  
- 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How to apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 
Closing date: Monday 8th November 2021 (at 23:59)
Interviews will be held on the 15th and 16 November. 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website. 

Registered Charity Numbers: E&W1082947, SC040094

More about Crisis UK
Crisis UK

Crisis is the national charity for homeless people.

We are committed to ending homelessness. Every day we see the devastating impact ... Read more

Posted on: 26 October 2021
Closed date: 08 November 2021
Job ref: 000459
Tags: Retail, Volunteer Management