A great role working as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. You’ll be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.
You will have experience of working in a similar role, proivding a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a cocise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.
It’s safe to say all our lives have changed since the start of the pandemic and Crohn’s & Colitis UK had to adapt and change as well. Our fundraising campaigns have gone from strength to strength and we have been delighted and inspired by our community which has responded to our new, and in some cases virtual, fundraising activities with enthusiasm.
We are moving into a period of growth as we put the impact of the pandemic behind us and innovate and adapt further. We are confident the Charity can continue to support those who need us, and our new strategy will give us the direction and drive for the next exciting chapter in the Charity’s future.
The client requests no contact from agencies or media sales.