This is an exciting time to join Cycling UK. Cycling has experienced a boom in the last few months due to Covid-19 and this is likely to continue. Our membership and supporter base has been growing significantly with more people keen for cycling support, insurance and advice.
We are looking for a highly motivated individual to lead our Membership and Supporter Care Team. If you have both outstanding external customer service skills and excellent internal operational expertise, we’d love to hear from you.
This team is the key point of contact and communication with over 68,000 members and supporters. It provides the customer service and administration functions of processing memberships and donations, as well as also carrying out outward facing recruitment, retention and income generation campaigns.
The successful applicant will have strong management experience within a membership, fundraising, contact centre or telesales environment; strive for high levels of customer satisfaction; be confident with handling and manipulating data; have empathy with Cycling UK members and possess excellent digital, verbal and written communication skills.
You’ll also have experience of working on operational processes and systems change projects, as this role will play an integral part in an exciting project to transform our membership structure.
To apply for this permanent full-time post, please complete the application form available on our website directly addressing the Job Description and Person Specification and along with your covering letter email as attachments.
We will be reviewing applications as they come through. The final closing date for is 12.00 noon on Monday 15 June. Interviews will take place on Friday 19 June either at our offices in Guildford or via video call.
*Please note that currently all staff are working from home but the normal job location will be our head office in Guildford.
The client requests no contact from agencies or media sales.