Glasgow City Belfast

£18,300 - 20,048 depending upon experience (Pro Rata)



About the organisation

deafPLUS is a medium sized national organisation with seven local centres (four of which are in London, with others in Bath, Aldershot and Birm... Read more

Job Description

Join Our Advice Line Team and Provide Support to Deaf people in Scotland!  Glasgow OR Edinburgh based, depending upon candidate

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language users to obtain accessible advice over video. The service will also provide accessible advice via text chat and email.

Part Time role: 10 hours per week


  • To provide an Information & Advice service to Deaf BSL users in the UK via the deafPLUS Advice Line via video call.
  • To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.
  • To monitor and review advice resource (internal advice base and external sources of advice) on an ongoing basis, suggesting and making improvements as necessary and advising on the potential for further Advice Line development areas.

About You - if you have:

  1. Ability to communicate with deaf people, either a BSL user or have Level 6 BSL skills or equivalent.
  2. Good communication, presentational and motivational skills, in person and written form.
  3. At least 2 years experience of providing Information, Advice & Casework.
  4. This experience must also include a substantial element of in-depth casework on all aspects of welfare benefits advice.
  5. Understanding of welfare benefits, debt, housing and consumer care.

Then we want to hear from you!