Purpose of Job
The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.
This role is responsible for ensuring an excellent level of financial processing that will underpin the growth in fundraising activity across a range of income streams. You will achieve this by processing a high volume of donations, ensuring that all processing is accurate and timely in order to provide an excellent supporter experience for all Dementia UK donors & supporters.
Reporting to the Supporter Care Manager, the Gift Processing Officer will handle post, cheques, cash and charity vouchers, working carefully with our database to record income and thank all supporters who give to Dementia UK.
Due to the nature of the work, this role involves being on a rota system with fixed days for working in the office each week.
Interviews: Wednesday 20th July
As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions.