Purpose of Job
The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.
This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.
Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.
In order to complete your application for the above role, we require you to answer the five questions attached.
As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.
Prospective interview date: w/c 1st November 2021
The client requests no contact from agencies or media sales.