Holborn, Greater London
£40,000 - £45,000 per year
Permanent, Full-time
Job description

Title: Chief Operating Officer

Reporting to: CEO

Salary: 40,000 – 45,000 (depending on experience)

Location: London, England

Job Description

Unique opportunity to get involved in a conflict resolution and peace building organisation based in central London with responsibility for day to day running of the organisation and oversight of fundraising and programming.

DPI aims to foster an environment of sharing information, ideas, knowledge and concerns for furthering of democratic solutions and outcomes. Our work supports the development of a pluralistic political arena capable of generating consensus and ownership over work on key issues at political and local levels.

We provide expertise and practical frameworks to encourage stronger public debate and involvement in promoting peace and democracy building internationally with a special focus on Turkey. DPI aims to contribute to the establishment of a structured public dialogue on peace and democratic advancement, as well as to create and expand platforms for discussions on peace and democracy building. We seek to encourage an environment of inclusive, frank, structured discussions where different parties are able to openly share knowledge, concerns and suggestions for democracy building on many levels. DPI’s objective is to identify common priorities and develop innovative approaches to the process of finding democratic solutions. DPI’s work also supports stronger collaboration between academics, civil society and policy-makers. Comparative studies of relevant situations are seen as an effective tool for ensuring that mistakes are not repeated or perpetuated; and comparative analysis of models of peace and democracy building is central to our work.


Job Description Summary

The Chief Operating Officer (COO) works under the CEO to supervise all avenues of work in accordance with the vision of the organisation. With the CEO (who is primarily responsible for strategy) the Board of Directors and the Head of Development and Funding, s/he develops fundraising strategy and is responsible for overseeing all fundraising activities. The COO reports directly to the CEO, concerning the management and growth of DPI’s work, as well as to the Board of Directors. S/he will support the CEO in the overall direction of DPI’s work and in strategic planning. S/he will be responsible for the day-to-day running of the organisation as well as being strongly involved in programming and budgeting.

S/he oversees the Operations Support Manager in organisational human resources/ personnel issues. S/he is primarily responsible for the institution’s internal development, including pro-active and reactive trouble-shooting. The COO also recommends modifications to, and ensures compliance with, organisational policy and strategy. The DPI team will report directly to the COO.


Principal Responsibilities

Staff Leadership

  • Develop a culture that encourages creativity, innovation, accountability, efficiency and healthy debate.
  • Conduct weekly staff meetings and ensure effective distribution of project work
  • Develop action plans with each staff member, setting goals and indicators for evaluation
  • Encourage creative and innovative processes by supporting new ideas and working with staff to develop submissions to the board of Directors where applicable
  • Carry out annual appraisals and regular salary reviews for staff members
  • Mediate staff disputes
  • Work closely with Operations Support Manager to ensure smooth running of the office, in compliance with DPI office manual
  • Ensure compliance with the statutory requirements of charity law, company law, health & safety law etc.
  • Organise, prepare and attend regular Board meetings and make regular submissions to the Board of Directors on progress of work and requests on behalf of staff for policy direction/ adherence
  • Work with CEO and Board of Directors on all HR issues where appropriate
  • Recruitment of staff



  • In consultation with the Board of Directors, the CEO and the Head of Development and Funding develop short and long term fundraising plan
  • Support the CEO and Head of Development and Funding in implementing strategy
  • Direct the implementation of fundraising activities to reach goals set out in fundraising plan, including writing proposals for future projects, developing a legacy programme and other streams of funds
  • Represent DPI to current and potential donors where appropriate
  • Develop relationships with potential partners to open funding opportunities
  • Oversee compliance with all funding requirements
  • Advise Head of Development and Funding on new grant research tools, opportunities, applications and reporting back techniques



  • Lead on development of organisational work plan and budget allocation to ensure that all activities and research comply with grant applications and donor obligations
  • Set budget priorities with CEO
  • Oversee drafting of annual budget
  • Convene regular meetings with Finance Manager and Head of Development and Funding to ensure compliance with funding requirements
  • Ensure planned activities are compliant with finance policies
  • Explain budget to funders and Board of Directors
  • Oversee day to day financial activity including payroll and banking



  • Provide support and strategic direction for Programme staff and oversee all event preparation work of programmes team with all planning work carried out well in advance
  • Serve as resource/ guide for staff in identifying the strategic and administrative objectives for broadening base activities
  • Producing concept notes for activities
  • Identify and build partnerships with organisations and individuals who will assist in our missions’ goals
  • Organise and co-ordinate research projects
  • Develop closer links with other international and particularly London/ European based groups, especially those working with on conflict resolution by co-hosting conferences, exchanging information and offering expertise


Person Specification


  • Understanding of the nature of DPI’s work overall
  • Demonstrated experience of budgeting for activities and research for organisational plan
  • Experience in fundraising work
  • Significant experience managing programs and special events, including demonstrated ability to design programs, coordinate implementation, analyse findings and make recommendations, particularly in complex international settings and conflict affected countries
  • Excellent team leadership and management skills, including the ability to motivate and cultivate a strong team
  • Experience with creating monitoring and evaluation strategies
  • Proven ability and track record in thinking strategically and innovatively and to plan, budget and implement those plans
  • Strong time management and organisational skills, ability to prioritise, pay attention to detail and attend to multiple assignments
  • The flexibility, creativity, judgment and humour needed to work effectively in cross cultural settings
  • Good interpersonal abilities for networking and interaction with high level stakeholders at DPI events
  • Fluency in English
  • Familiarity with Microsoft Office applications (Word, Powerpoint, Excel), plus Outlook
  • Willingness and ability to travel nationally and internationally (minimum of 3-4 weeks a year).
  • Ability to manage working relationships remotely (CEO frequently travelling, and Head of Turkey Programme is based in Turkey)
  • Ability to multitask during busy periods



  • Proficiency in second language relevant to DPI’s work, such as Spanish, French and Turkish,
  • Experience in trust and government fundraising in relation to human rights, peace building and conflict resolution
  • Good knowledge of UK employment practice
  • Experience of working in the policy sector




Please send a CV outlining your relevant experience and a cover letter to Jo Bundo. 

Applications will be considered on a rolling basis with the final deadline set as the 25th of September.


Democratic Progress Institute 11 Guilford Street

London WC1N 1DH



DPI maintains employment policies which ensure that no one is unfairly discriminated against, whether directly or indirectly, on any grounds including race, ethnic origin, culture, gender, sexuality, disability, age or religion. These policies will apply in relation to all those involved in the work of the organisation including paid staff, trainees, consultants, interns, volunteers, those offering services on a pro bono basis and trustees.

DPI is committed to Equal Opportunities and Cultural Diversity. Unfortunately, we believe that we will be unsuccessful in obtaining a work permit for these posts. For this reason you should only apply if you already have the right to work within the United Kingdom. This includes citizens of the European Union. 

Posted on: 11 September 2019
Closed date: 25 September 2019
Tags: Senior Management, Operations

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