Derbyshire Mind is looking for a well organised, enthusiastic and committed administrator who enjoys talking to people on the phone and believes in providing excellent customer service to everyone who contacts us.
This key role would suit someone with strong administrative and customer service skills with an interest in mental health, advocacy or working for a charity.
The role will be office based at Kingsway Hospital, Derby with occasional travel across Derbyshire.
You will be inputting data into a database on a daily basis and working alongside a colleague in the same role, you will be the administrative support hub for advocates and managers.
Many of our clients and people who contact Derbyshire Mind are vulnerable people who have a mental health problem, dementia, learning disabilities or autism. They will have differing support needs and may be distressed, so you will need to have an empathetic, non-judgemental and calm approach.
The purpose of the role is to:-
Provide a first response to clients and others contacting Derbyshire Mind by telephone, email or online.
Respond effectively and efficiently to all enquiries, providing high standards of customer service.
Provide a high standard of administration support for the advocacy services and the Management Team.
Accurately record all enquiries and referrals on a client management database.
The client requests no contact from agencies or media sales.