Development & Engagement Manager

About the role

In this key role, you’ll use your customer service and relationship management skills to grow support for a local waterway. Among other things, this will involve taking the lead on community engagement and building strong relationships with customers and customer groups. You will also coordinate and support the work of local volunteers and liaise closely with marketing and fundraising teams to link their activities to local waterway plans.

This is a temporary role lasting between 9 and 12 months. Some evening and weekend work will be required.

About you

You’ll need substantial experience in customer service, relationship management and volunteering, and of working with community groups. A strong all-round communicator with great listening skills, you’ll be confident and diplomatic when dealing with customers and will be able to find out exactly what they need. Some line management experience would be ideal, as would an HND or equivalent in business, customer service or management studies. Other qualities we are looking for include creative thinking and problem-solving skills, and the ability to work well under pressure.

About us

One of the UK’s biggest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations. We believe living waterways transform places and enrich lives. Achieving this vision will be a fascinating challenge. Come and be part of it.

To apply

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

To find out more and apply, visit our website using the "Apply on Website" button.

Please quote reference number 2017-4928 when applying.

Closing date for applications: 14th March 2017.

Interview date: 21st March 2017.