Digital Jobs in East Of England

This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly. 

Salary: £25,000 per annum

Location: Essex and South East

Hours: Full time 36.5 hours per week working Monday to Friday, flexible to cover work outside of core hours

Contract type: Permanent

Introduction to the role

As a Bid writer your role will be to help develop and sustain new and exciting projects that promote community wellbeing and tackle inequality. Working as part of the funding team you will be responsible for identifying and researching new opportunities, building strategic partnerships and writing strong funding applications

Main duties

1. Work with colleagues to scope new funding opportunities by scanning and cataloguing opportunity portals in line with our strategic aims and objectives
2. Identify suitable opportunities for bidding,
3. Produce high quality funding bids including writing and editing copy, collating case studies and other response material as appropriate
4. Ensure that deadlines are met and that submissions are managed in a timely way
5. Work as part of the funding team to regularly review and continuously improve processes around fundraising in the organisation
6. Develop strong working relationships with key stakeholders (internal and external)
7. Keep abreast of new and emergent thinking across wellbeing, community development and tackling inequalities
8. Support our staff and communities to develop skills in fundraising

Knowledge, skills and experience

1. Track record of working autonomously and collaboratively in a dynamic, fast paced and challenging environment
2. Experience of carrying out research-based tasks
3. Strong written and communication skills, ability to write, review and edit copy to a high standard
4. Skilled at summarising complex ideas in writing
5. Evidence of being creative and entrepreneurial in approach
6. A good understanding of the political and social landscape of wellbeing finding in Essex, the South East and nationally
7. Ability to plan, prioritise, achieve targets and deliver to deadlines
8. Experience of strong partnership working, interpersonal and negotiation skills
9. Highly proficient in use of Microsoft Word and Excel
10. Passionate about tackling inequality and community wellbeing.

Staff benefits

We offer our team members a comprehensive staff benefits offering to include:

• Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days.
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
•  Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Life Assurance – x4 your salary paid to beneficiary.
• Flexible working.
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Application details

Please submit a Cover Letter and CV addressing the experience you have had relevant to the 'Main Duties' and the 'Knowledge & Skills' sections of the advert, but as a minimum please address how you meet the the following criteria which will be weighted highly in the first sift of shortlisting:

1. Track record of working autonomously and collaboratively in a dynamic, fast paced and challenging environment
2. Strong written and communication skills, ability to write, review and edit copy to a high standard
3. A good understanding of the political and social landscape of wellbeing finding in Essex, the South East and nationally
4. Experience of strong partnership working, interpersonal and negotiation skills
5. Evidence of being creative and entrepreneurial in approach

Closing date: Sunday 21st April 2024 at midnight

Interview date: TBC

Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP

We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.

Successful applicants will be required to be DBS checked prior to starting.

Our customers come from all walks of life and so do we, in recruiting for our team we welcome the unique contributions that you can bring. The Active Wellbeing Society is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. At The Active Wellbeing Society we are searching for people who share the passion for what we do with different backgrounds, perspectives and experiences, collectively making a difference.

If there is anything we can do to assist you in your application or preparations to be interviewed for one of our job vacancies please let us know and we can ensure you have a positive and comfortable experience.

Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.

The Communications Manager leads and oversees THET’s communications function.
This is an exciting role with lots of autonomy.
You’ll be a strategic communications whizz with a flair for creative storytelling, a sharp
mind and pen for impactful strategy and messaging, and a focus on efficient planning
and execution.

THET is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries. We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience. At the heart of our work is vision of a world where everyone has access to healthcare.

You’ll be part of a cross-functional External Engagement team with a remit spanning communications, events, advocacy, fundraising and digital transformation. This role may at times include deputising for the Head of External Engagement.

You’ll be leading communications for a range of flagship projects working with a range of global partners, from the Commonwealth Partnerships for Antimicrobial Stewardship to the Health Equity for All Advocacy Campaign. You’ll play a critical role in an institutional rebrand, reflecting THET’s commitment to continually growing and adapting to the changing global health and international development landscape. You’ll be joining a friendly, dynamic cross-functional External Engagement Team with a strong focus on collaboration and learning. 

To apply for this role please send your CV and a cover letter to THET by midnight on 2nd May 2024. With the subject line Communications Manager. This post is UK based.  Please visit the THET Website for the full Job Pack and instructions.

Non-EC nationals will require current and valid permission to work in the UK.

UKCF are the membership organisation for 47 UK community foundations; the only national network of charitable funders with a physical presence in every part of the UK and the UK’s 4th largest funder.

We are currently using a shared legacy system built with Salesforce Classic though will be implementing and supporting 38 individual Salesforce instances from June 2024 for each Community Foundation. Each individual instance will be based on a network agreed Salesforce design, with the ability for foundations to bespoke their system to fit their individual needs if required.

This role of Systems Administrator reports into the Network Digital Transformation Lead and will initially cover our existing legacy system and be an integral part of the implementation, data migration and ongoing development and support of the new system and structure.

Closing date: 1pm on Thursday 25th April

Interviews to take place: Monday 29th, Tuesday 30th April or Wednesday 1st May

Overview

This is an exciting opportunity for someone passionate about storytelling and creative writing, as well as the work Change Grow Live does, to shape the way we tell our story and reimagine the way we communicate.

This is a remote role with regular travel required to Brighton and London. 

Responsibilities

We’re a charity that believes in people and wants to make a difference. Our mission is to help people change the direction of their lives, grow as a person and live life to its full potential. As our National Content Lead, you’ll play a key role in helping us achieve this, through a mix of hands-on content creation and editorial leadership.

You’ll be responsible for planning, developing and executing a content strategy, in line with Change Grow Lives strategic priorities, working closely with the Communications Leadership team and senior stakeholders across the organisation.

We’re looking for someone who can be flexible, but a strong advocate when it comes to offering professional advice and guidance. You’ll be working closely with colleagues in our creative hub, across digital, design and content to shape audience experiences.

Your excellent writing and content production skills will be invaluable in identifying powerful stories about how we are making a difference to people’s lives, within a complex organisation. We’re looking for someone creative, compassionate, and resourceful who cares about making society better and safer for as many people as possible.

Salary Range (pro rata if part time)

CGL points 32 to 36 (£35,649.17 - £39,302.37)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

20/5/2024

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Anne Jardine 

We’re looking for a highly motivated communications professional who is passionate about supporting the growth of FoodCycle and working to help people understand the many benefits of community dining.

We’ve grown a lot over the last 15 years and our weekly community meals now run in more than 85 towns and cities across England and Wales. This role is vitally important in supporting our growth - we have plans to reach 100 Community Meal Projects by the end of this year as well as launching new initiatives that will help us support more families and children. 

The post holder will work closely with the Head of Marketing and the wider marketing team to develop campaigns and plans that will get as many people as possible talking about FoodCycle’s work, enhance our visibility and become the leaders in delivering and promoting community dining. 

You will have experience working within media or PR, with a track record of securing high quality media coverage. You will have knowledge of the media landscape, and the ability to craft a press release, pitch a story, work with case studies, and write blog posts.

Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on 23rd April 2024  

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview (likely to be sent between 26th-30th April)

Interviews: planned for 10th May 2024 

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with excellent bilingual communication skills (Welsh and English) with great news sense, demonstrated through utilising  bilingual media outlets in Wales, and a sound knowledge of Wales and UK media.

About the role 

You’ll co-develop and implement an inclusive bilingual media and communications programme across traditional, digital and social media and maximise our messaging and campaigning impact in Wales through powerful communications. 

You’ll build a sustainable team of proactive volunteers affected by Parkinson’s to energise our communications through their personal stories and participation in communications work.

What you’ll do:

• Manage, monitor and report on the bilingual web pages and Facebook page for Wales

• Maximise coverage for campaigns and fundraising communications in Wales, and produce creative content, including video

• Research and ‘sell’ stories to maximise coverage, involving people affected by Parkinson’s

• Provide Welsh language media interviews

• Conduct media and social media training for staff and volunteers and produce media briefings to support interviews

What you’ll bring:

• Experience of interviewing and case study collection within sensitive topics 

• Ability to build effective relationships with colleagues, the media and stakeholders in Wales

• Ability to work co-productively with people affected by Parkinson’s

• Ability to prioritise, work under pressure and enable others to meet challenging deadlines 

• Willingness to participate in the Media and PR out-of-hours on-call cover, and the ability to work flexibly, from home, as member of a dispersed team

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held week commencing 13 May 2024.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives.

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.   

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need.   

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework. We operate our casework service mainly under a membership model where organisations involved in the social care sector contract with Access Social Care to provide legal assistance to their clients.

This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team, and we think that work should be an exciting and satisfying place to be.

About the role

As we move into 2024, Access Social Care is launching a new workstream aimed at training more experts in community care law. To achieve our aims, we will be developing learning and development programmes for internal and external use. We are looking for an experienced learning and development professional to lead this programme of work.

 We want you to:

• Oversee the development and delivery online and in person training on the Care Act 2014 and associated legislation, regulations, guidance and caselaw.  We already have some training materials in-house, but you will need to expand and develop these for different audiences (carers, social care providers, advocates, advisers and caseworkers).
• Work with external stakeholders at academic institutions to develop degree/diploma level learning modules.
• Work closely with others at ASC and play a key role in developing the skills and knowledge of our trainee caseworkers and other new staff.
• Work alongside the Head of Business Development to develop a learning and development income stream.

Responsibilities

1. Project management of the Access Social Care learning and development offer: Working with internal and external stakeholders and using project management tools and software you will drive the project forwards ensuring milestones and deadlines are met, delivering reports 

2. Content and resources development: Work closely with our Head of Digital Content, Product Manager and legal team members to develop training materials for use online and in person on the Care Act which enable people with different starting points to understand the rights of social care users, to enforce those rights, and to understand the responsibilities of social care providers and local authorities.

3. External training strategy development. Work with the Head of Business development to develop an income stream from learning and development.

4. Training delivery: Deliver training internally and externally, online and in person, using a variety of training techniques, and tailored materials to engage different audiences with different immediate purposes.

5. Intelligence gathering: Contribute to our understanding of systemic problems in the social care and community care law systems, feeding back to legal colleagues' issues that are brought up in training session.

6. General tasks: Undertake such other tasks as may reasonably be required or asked of you in order to respond to organisational needs and specifically needs within the legal team.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

For full details on this role please see attached job discription.

How to apply 

We hope that having read this far; you still want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form - linked in the full job discription attached.
• A supporting statement of no more than two pages, addressing why you meet the essential requirements of the person specification

If you want support applying, contact us.

Timeline for the recruitment process

Closing date:  23.59pm on Tuesday 23rd April 2024

Interviews: will be held virtually on MS Teams on Thursday 2nd May and Friday 3rd May 2024

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

To note we are only able to accept applicants with the right to work in the UK.

Why Access Social Care Exists 

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point. 

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

About the role 

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. 

We are looking for someone with excellent people skills to play a key role in developing and piloting an approach to support people to engage with and use our on-line Social Care early legal help tool. Initially, this project will be focused on how to support carers who have multiple barriers to accessing the support they and the person they care for need.

We want to pilot a network of Peer Navigators who will act as an interface between the tool and people who are most underserved by social care and advice services and experience intersectionality of barriers. The role would particularly suit someone who has experience of the social care system as a family carer or disabled person and/or someone who has experienced barriers to accessing services due to other protected characteristics. 

The role is new and will initially focus on working within our place-based Hubs of Croydon and Gloucestershire. The role will require a creative person who can work in partnership with other members of the team, people with lived experience of social care support and social care organisations.  They will need to develop a set of policies and procedures for the delivery of the project and recruit, train and supervise the Peer Navigators.

To be a success in this role, you should be an excellent team worker, communicator, proactive, flexible, excellent people skills, highly organised and able to meet deadlines. You should also have a thorough understanding of co-production.

Responsibilities 

• With Hubs manager, Hub team members and people with lived experience – refine the aims of the project and identify priorities 

• Develop and implement a project plan for delivery of the project 

• Develop a role description for the Peer Navigators 

• Identify and test different options for advertising and recruiting Peer Navigators 

• Train Peer Navigators in the Care Act and use of the chatbot 

• Develop guidance on how people can seek advice about their employment and benefit status in relation to fulfilling the role 

• Develop and run an appropriate supervision process to ensure good quality support is offered 

• Arrange further training as chatbot develops 

• Set up and run Peer Navigator team meetings to ensure they feel supported, and we learn from their experiences 

• Devise a monitoring and evaluation framework and set up proformas for peer navigators to capture outcomes 

For the full job discription, values, key responsilities and personal specification please see attached.

How to apply  

We hope that having read this far; you will want to apply!  

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:  

• An up-to-date CV  

• A completed diversity monitoring form  -  link found in JD attached.

• A supporting statement of no more than three pages, addressing: 

  • The essential requirements of the person specification 

  • Looking at our workplace values, please share with us what our value ‘inclusive’ means to you and an example of something you have done in your work, volunteering or personal life which show us that you share this value. 

 If you want support applying please contact us.

Timeline for recruitment process  

Closing date: 9am on Monday 22nd April 2024 

Interviews on Monday 29th April 2024 

Please ensure you keep these dates free.  

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.    

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.  

To note we are only able to accept applicants who have the right to work in the UK.

This role will lead on providing senior technical advice, leadership and guidance to the planning, delivery and monitoring of communications activities across the organisation.

Are you an ethusiastic and creative individual that enjoys supporting and working with others? Are you interested in championing Action Hampshire's communication activities? 

The successful candidate will join our existing communications team and support our communications and engagement. This role will lead on providing senior technical advice, leadership and guidance to the planning, delivery and monitoring of communications activities across the organisation. This includes supporting on elements of our communication activities; newsletter creation, website maintenance, graphic design and social media.

We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve exploring and implementing a data visualisation tool to efficiently monitor and review the reach and effectiveness of Action Hampshire’s communications (including social media platforms, newsletter, website hits and publication downloads, event attendance).

As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. 

Key tasks include:

• Providing leadership enabling the delivery of high quality, impactful, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
• Provide support and work with our Communications Officer and Communications Administrator to ensure we are alignment with our communications strategy
• Explore and implement a data visualisation tool to efficiently monitor and review the reach and effectiveness of Action Hampshire’s communications
• Work collaboratively with colleagues across the organisation and build relationships with our members and users

For almost 75 years, Action Hampshire has supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.

There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.

We are seeking an experienced IT professional to join the charity.  This is a newly created position reporting to the Head of IT.  The aim of this role is to encompass the charity’s Helpdesk (1^st through 3^rd line support) and IT Technician responsibilities to include new builds and repairs, network and server maintenance, telecoms improvements as well as project support. This role is based at our head office in Snetterton, Norfolk and will support all our sites across the UK as well as end users abroad. Occasional travel to our four UK sites will be required.

We are looking for someone with experience in Windows Operating Systems (Pro/Enterprise & Server), Mobile Operating Systems (Android & iOS), M365 administration (including Entra ID, Intune, SharePoint, Exchange Online), Windows Server roles - DHCP, DNS, Active Directory, Print and Networking (including routers, switches, cabling, APs).

The successful candidate will have great people & communication skills and be able to communicate concepts and instructions clearly to people with non-technical backgrounds.

This role is initially being opened on a fixed-term basis, with opportunity to review after 12 months once an IT roadmap has been developed.

World Horse Welfare’s values are grounded in pragmatism and compassion as it strives to support and strengthen the horse-human partnership in all its guises through a combination of care, research, education and influence. The charity promotes and protects welfare across the full spectrum of the equine world including horses in need, sport and leisure horses, and horses used in work and production.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values. 

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Communications Manager 

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Job Purpose

The Communications Manager will play a leading role in driving Career Ready’s communications activity, working alongside the Head of Communications and colleagues across the charity.

This role will put you at the heart of a range of projects, ensuring that we provide high-quality communications and content that support our programme delivery, stakeholder engagement, and brand awareness.

Role Responsibilities

Stakeholder communications

· Work with the Head of Communications and other internal stakeholders to author and distribute stakeholder communications via relevant channels to support partnership and programme delivery.

· Deliver key colleague communications, including weekly and monthly staff bulletins, and surveys, aligning it to the strategic purpose of the charity and ensuring effective knowledge sharing and staff engagement.

· Support with the delivery of stakeholder marketing campaigns across a range of audiences.

Content and resource production

· Develop and implement a social media content strategy, including day-to-day channel management. 

· Support with the writing, editing, and collation of written content, including case studies, blog content, and news articles.

· Update and produce key publications for our programme delivery, including liaising with colleagues and suppliers to oversee design, content, and production in line with our brand guidelines.

· Work independently and with the Head of Communications and external providers on the creation of creative media content, including photoshoots, graphics, and videos.  

Brand assurance

· Provide advice and guidance to colleagues to ensure all communications are in line with our brand guidelines and tone of voice.

· Help to develop and implement brand assets for use by all colleagues.  

Wider responsibilities

· The post holder will have additional responsibilities and projects set by the Head of Communications, including but not limited to website maintenance, event support, and supporting press and media engagement.

Person Specification

Essential skills and experience:

· Demonstrable experience of working in an internal, fast-paced communications-based role

· Excellent planning and project management skills, able to prioritise and meet deadlines.

· Strong writing, editing, and visual skills.

· Experience of using Adobe design platforms (InDesign, Illustrator, Photoshop).

· Experience of using email distribution platforms (Campaign Monitor or similar).

· Relevant IT skills, including the Office 365 suite.

· Experience of developing and driving forward social media accounts.

Desirable skills and experience:

· Well-developed digital skills to help manage our WordPress website.

· Knowledge of relevant legal and regulatory frameworks including GDPR compliance.

· Experience of working effectively in a home based role

Benefits

You will be rewarded with the following benefits:

· 6% contribution to personal pension plan, subject to 3% employee contribution

· Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays.

· Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).

· Access to both our Reward Gateway Portal and an Employee Assistance Programme

· Flexible working

We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK.

Location

Career Ready operates a work from home policy with occasional travel required for meetings, visits to programme delivery locations, and events.

For this reason, we request that candidates are based within reasonable travel distance to one of our active delivery regions, which can be viewed on the job description.

We are seeking a dynamic and proactive individual to join our Digital & QA team as a Digital Project Manager. This role will primarily be responsible for project managing the development of Ygam’s new website from concept to handover in addition to some of Ygam’s other planned digital projects. 

The ideal candidate will have a demonstrated track record of successfully managing digital projects, from initial briefing to final implementation and review, with a thorough understanding of agile methodologies, values and procedures. Excellent communication and interpersonal skills are essential, as you'll be engaging with internal and external stakeholders throughout the project lifecycle. You should be accurate, organised and able to manage multiple projects concurrently. While you should be capable of working independently, you should also excel in a team environment, fostering collaboration and driving towards shared goals.

Duties will include but not be limited to:

• Lead the process to procure external developers for the online portal and manage the relationship with the appointed developer.
• Maintain the project plan, monitoring progress and ensuring milestones are met.
• Manage relationship with appointed developer.
• Engage and consult with internal and external stakeholders, enabling scoping exercises to capture all required functionality and specifications, and developing risk logs, to ensure the website meets user requirements.
• Anticipate potential issues and dependencies, highlight project risks and develop proactive mitigation plans.
• Manage web development budget.
• Operate within agreed timescales.
• Be collaborative, efficient, analytical with great diligence, ensuring consistent improvement in the quality of our outputs.
• Additional digital projects as identified in line with Ygam Strategy including Safer Gambling training development, working with internal and external stakeholders.

Salary: £34,085 per annum

Location: Homeworking (occasional travel to London and other locations as required)

Contract: Permanent

Hours: Full time (37.5)

Closing date:Thursday 25th April 2024 at 11:30pm

Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.

About the role

Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.

As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.

And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.

Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.

About you

To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.