Digital Jobs
Salesforce Administrator
Salary: £47,000 to £50,000 per annum (pro rata)
Role Type: Full-time, fixed-term (18mths) (pro rata)
Location: Hybrid, 2 days a week in London King's Cross office
Closing date: 15 April 2024
About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
Through unrestricted funding, support to develop, and influencing policy and practice we help small and local charities thrive, communities grow stronger, and people overcome complex issues and - barriers so they can transform their lives.
The Foundation has an ambitious plan for the development of our Customer Relationship Management system (CRM), Salesforce, and we are now looking for a Salesforce Administrator to join our team on a fixed-term basis for 18 months.
The Benefits
-Salary of £47,000-£50,000 per annum (pro rata)
-Generous annual leave (25–30 days pa plus bank holidays)(pro rata)
-Pension scheme (up to 13% contribution by the Foundation)
-Private medical insurance that includes dental, eye care and mental health (on completion of probation)
-Comprehensive training and development plan and dedicated budget
-Employee assistance programme
-Season ticket loan
-Cycle to work scheme
-Flexible working (part-time, hybrid working, compressed hours, etc.)
-Enhanced family pay (maternity, adoption, paternity etc.)
-Volunteering opportunities (two days per year)
We’re committed to supporting every one of our team members to achieve their full potential as we understand that every single person working with us is vital to both our success and the success of the organisations we support. That’s why we prioritise your development as well as providing flexible working options and volunteering days.
So, if you’re ready to engage with a variety of people and make a real difference, read on and apply today!
The Role
As a Salesforce Administrator, you will work with the Lloyds Bank Foundation’s Systems Manager to deliver the Salesforce roadmap for 2024-2025 in an effective and timely manner.
-You will contribute to the delivery of Salesforce projects, which include new external system integrations.
-You will work as part of the team to decommission the system thorough which we currently administer our Matched Giving programme and transition the programme to Salesforce.
-You will contribute to the maintenance and development of existing Salesforce grant management processes.
-You will manage and support users, including creating and maintaining training materials.
-You’ll be a self-starter and a motivated member of the team, who is unphased by working to deadlines or under pressure and has a good eye for detail, enabling us to deliver our emerging programme of work with excellence.
About You
To be considered as a Salesforce Administrator, you will need:
-Salesforce Admin certification.
-Demonstrable experience working in the administration and maintenance of Salesforce, Sales Cloud, Experience Cloud or Nonprofit Success Pack in Salesforce Lightning, including the configuration of flows, data management and integrity, user management and support.
-Experience with the implementation of external system integrations.
-Strong organisational and project management skills.
-Experience identifying and gathering requirements from users and stakeholders.
-Proficient communication skills, both verbal and written. Ability to positively engage with stakeholders and Salesforce users internally and externally.
-Experience providing user training and developing effective training materials.
-A high level of experience working with GDPR and data protection requirements.
-Excellent attention to detail.
Key dates
-The closing date for this vacancy is 23:59 on Monday 15 April 2024
-First interviews for the position will happen online and are scheduled for 23-25 April 2024
-Second interview dates will happen in person at our offices near King’s Cross in London and are scheduled for 1 May 2024
Anticipated start date for the successful candidate is early June
Further information
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information.
If you are not able to use our online application system and you would like to apply in a different way, such as having the application form in a Word format or if you would like to submit your application as a video, then please contact the HR team by visiting our website to explore this further.
Please note that in the event of a high volume of applications being received, we reserve the right to close this role earlier than the stated closing date.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
RABI is the charity at the heart of farming, providing expert mental health and wellbeing support, as well as financial, emotional and practical help to farming people in England, Wales and Northern Ireland.
Our team is based across England and Wales and work closely with their extensive regional networks of specialist partners, local authorities and support organisations. The charity’s grants empower farming people to become financially resilient, and their expert mental health support builds emotional resilience to help farming people feel better equipped to tackle the many uncertainties and challenges that our farming communities face today.
Summary of the role and key purpose
RABI is seeking a talented and experienced Digital Communications Manager to play a key role in evolving our digital communication strategy and online presence. Reporting to the Head of Communications, the role involves overseeing all aspects of digital communications, managing social media platforms and coordinating the development of engaging content across multiple channels. The Digital Communications Manager will play a vital role in strategizing, executing, and evaluating digital initiatives to effectively convey RABI’s mission and impact, The new role will also project manage the development of a new RABI website.
This is a fantastic opportunity to help transform how RABI delivers its digital communications whilst working as part of a vibrant and supportive Communications team.
Key Responsibilities:
Digital Strategy Development
- Develop and implement a comprehensive digital communications strategy aligned with RABI’s organisational aims.
- Identify new digital trends and technologies to enhance RABI’s digital presence.
Social Media Management
- Manage and grow RABI’s national social media accounts (Twitter, Facebook, Instagram, LinkedIn) to increase quality engagement and followers.
- Develop and own RABI’s social media content calendar, working with internal departments and external partners to ensure monthly content is written and mapped in advance.
- Audit and redesign RABI’s regional and local RABI social media accounts, developing toolkits and guidance for RABI’s Volunteering team.
- Create compelling and shareable content, including graphics, videos, and articles to effectively communicate RABI’s initiatives and success stories.
- Collaborate with RABI partners to create eye-catching social media content for media announcements.
Internal Communications
- Support and help to develop RABI’s internal communications platform.
Website Management and Development
- Project manage the development of a new website for RABI, working closely with the IS team and external web developers to create a multi-purpose site integrated with RABI’s new CRM.
- Oversee the transition to the new website, ensuring a seamless user experience and alignment with RABI’s brand identity.
- Ensure the website is optimised for search engines, accessibility and user engagement.
Content Creation
- Produce and/or share high-quality and engaging digital content, including blog posts, website articles, videos, and infographics, to promote RABI’s programs and events.
- Coordinate with internal teams and external partners to gather content and stories from the farming community.
Data Analysis and Reporting
- Analyse digital communication metrics and use insights to refine strategies, enhance engagement and measure the impact of online initiatives.
- Prepare monthly social media reports for the Head of Communications to share as part of a monthly communications update to staff, highlighting successes and key performance indicators.
Stakeholder Engagement
- Collaborate with internal departments and external agencies to create online campaigns and appeals, driving engagement, support and fundraising opportunities.
- Build and maintain relationships with influencers, ambassadors, partners and supporters to expand RABI’s reach and impact.
Crisis Management
- Monitor social media channels and respond promptly to comments, messages, and inquiries, including managing any negative feedback or crises effectively and professionally.
Key Relationships:
Internal: Communications Team and other relevant departments including Partnerships, Fundraising, Volunteering and Service Delivery.
External: External service providers, partners, and stakeholders in the agricultural sector.
Person Specification:
Essential:
- Bachelor’s degree in Communications, Marketing, Digital Media or a related field.
- Proven experience (minimum 5 years) in digital communications, social media management, content creation, strategy creation and website development.
- Demonstrated experience in project managing website development projects, ensuring successful implementation and seamless user experience.
- Strong understanding of digital marketing principles, including SEO, analytics tools, and emerging trends in the digital space.
- Exceptional writing and editing skills with the ability to produce engaging content tailored for various online platforms and diverse audiences.
- Excellent organisational skills with the ability to manage multiple projects and deadlines in a dynamic environment.
- Expertise in SEO strategies and implementation to enhance visibility and ranking of RABI’s content.
- Proven ability to collaborate effectively with internal teams and external partners.
- Flexible and adaptable work approach, able to adjust to changing priorities and work independently in a hybrid and remote work environment.
- Prior experience in effectively managing online crises and responding to negative feedback on social media.
Desirable:
- Knowledge and experience of Microsoft Dynamics 365 - Customer Insights.
- Previous experience of using Meltwater.
- Previous experience in a charitable or non-profit organisation.
- Knowledge of the agricultural sector and farming communities.
- Experience in training and capacity-building initiatives.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
The client requests no contact from agencies or media sales.
Do you have Experience working in Digital Product management?
Do you want to work for an employer that cares about your well-being and works hard to make the organisation a great place to work?
Remote Opportunity!! A UK Consultancy Seeks a Dynamic Digital Product Manager!
We are partnering with a UK-based consultancy specialising in social research and analysis to hire a Digital Product Manager. You will play a crucial role in an agile team of ten, ensuring the organisation's products provide value to both clients and the business.
About the contract
This is a full-time 37.5-hour per week permanent contract. This is a remote role. On occasions, you will be required to attend the office located in Brighton for meetings and events.
Benefits
* Salary is £45,000 - £54,000 per annum depending on experience.
* 30 days annual leave plus bank holidays
* Annual bonus related to company performance.
* Personal training and development fund
* Core hours of 9:45-16:00 with flexibility for lunch, start and end times, appointments, TOIL, etc. to be agreed with your line manager.
* Up to 5% employer matched pension contributions
About the Role:
As Digital Product Manager, your goal is to facilitate evidence-informed decision-making by providing accessible and comprehensible place-based data. Your responsibilities include:
Product Value:
* Understand client needs through direct contact and user support.
* Articulate how the product addresses client needs.
* Translate client needs into user stories with clear specifications.
* Review and approve deliverables.
* Evaluate client engagement and product usage.
* Collaborate with technical and research teams to ensure product alignment.
Product Roadmap:
* Develop and maintain the product roadmap.
* Align roadmap with strategic objectives.
* Coordinate product communications with marketing and user support.
Product Strategy:
* Develop and maintain product strategies.
About You:
* Proven track record in digital product management, preferably in a SaaS subscription platform.
* Experience in direct customer/user interaction.
* Familiarity with Agile methodologies and technical development collaboration.
* Ability to conduct customer research and assess product performance.
* Logical thinker and problem solver.
* Quick learner and adaptabe.
If this opportunity is of interest please get in touch to discuss further. We would be happy to share a more detailed job description.
The deadline for applications is Friday 12th April.
First stage virtual interviews will take place week commencing 22nd April. Second stage interviews will be in person. This will take place week commenicing 29th April.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Role
As Marketing & Communications Manager, you will play a crucial role in shaping and implementing a comprehensive marketing strategy for SafeLives. You will work closely with the Head of Communications and Marketing, who will set the overall direction for our work to build brand credibility, communicate our Whole Picture strategy and market our products and services. You will also line manage the Communications Officer.
Your role will be instrumental in shaping stakeholder perception, raising awareness and securing support, making our key messages compelling and our content engaging, helping us visibly shift the conversation and drive real change in the UK’s domestic abuse response.
You will support the development and implementation of our brand, and you’ll take ownership of our digital channels and work with the Head of Team to develop our digital strategy and annual plan.
You’ll lead marketing campaigns planning for key areas of work, including our practice and training offers, helping to bring together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with key decision makers and influencers.
Benefits include a generous package, including:
- 34 days’ holiday, including public holidays
- Flexible working, e.g. compressed hours
- Cycle-to-work scheme
- Eyecare vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Monday 1st April 2024.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
This wide-ranging varied role will suit someone who is highly organised, self-motivated, flexible and has great people skills. The successful candidate will lead all our non-advice related activities including HR admin, Finance, PR Campaigns, digital skills and financial capability. This role will suit a natural multi-tasker who is prepared to be flexible, make decisions and adapt to whatever comes their way.
This role will ensure that the monitoring and administration of our funded projects runs smoothly and meet the key performance indicators. Managing a diverse team, you will meet with funders and support the development of new projects. This role will also be a member of the leadership team.
The purpose of the role is to work with the Chief Executive officer and Head of Service and Quality, to ensure smooth running of the day-to-day service and ensure the back-office infrastructure/support is adequate and robust to enable efficient running of the advice functions. This means IT, HR Administration, PR Campaigns, Financial Capability and Finance and administrative monitoring of the projects to maintain national Citizens Advice standards and meet the funders needs. This will involve:
- To manage the administration of funded projects, monitoring targets and ensuring the KPIs are being met and funder reports are submitted on time.
- To ensure all new projects are properly onboarded and have the correct resources.
- To ensure funder needs are met and the projects deliver to the required standard
- Line management of the non-advice staff as listed above and coordinating community outreach programme
- Supporting the leadership team in planning the service and new projects
We offer a range of employee benefits including:
- 30 days annual leave (FTE).
- An employer matched pension contribution currently at 4%
- Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
- Opportunity for hybrid working following completion of probationary period.
Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.