Direct Employer Jobs

Service Assistant Manager - Housing and Homelessness (Sanctuary Emergency Accommodation)

Salary: £27,810 per annum
Full-time: 40 hours per week worked Sundays to Thursdays 9.00am to 5.00pm 
Closing date: 12 noon on 26th April 2024

Interview dates: TBC

Benefits: Employees are eligible for Medicash (a non-contractual benefit), 33 days paid holiday, discount membership of a local gym, and a long service award (after five years).

Our client’s Emergency Accommodation offers short-term accommodation (22 bedrooms), as well as support, meals, and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.

They are looking for a new Assistant Service Manager to support the Emergency Accommodation Manager. The Assistant Manager will focus on the day-to-day operations of the service, supporting staff with service users and delegating responsibilities to the staff team. They are looking for a person who has a desire to help people who are experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience. You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as a person, not just as ‘rough sleepers’ or ‘service users’.

You will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage others enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently, and professionally to any challenges which arise.

If you're interested in this opportunity, apply now with your CV and a Cover Letter to be considered.

We're looking for a kind, compassionate and resilient Service Manager to join our learning disabilities service in Tower Hamlets.

£36,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

As Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Leadership Accountabilities:

Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training

Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
Responsible for ensuring your service is well led, that customers are safeguarded against harm or abuse, and that your team delivers person centred support according to each customer's individual requirements.
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training.
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.

Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary.
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets.
Develop key business relationships with all relevant customers/families and external parties to ensure service delivery excellence.
Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life.
Responsible for housing and property compliance in area of responsibility.
Plan, organise and prioritise operations within your service to ensure maximum efficiencies/utilisation of all resources.
Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation of programme of activities relevant to what individual customers want.
Lead CQC inspections and Look Ahead quality visits, using Look Ahead's local indicators and your Power BI Dashboard to monitor quality/performance, set targets to ensure high rated services that reflect requirements of local funders and local and national standards.

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Have extensive leadership and CRM experience
Will be familiar with PBS Framework/Capable Environments
Have the ability to motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical

For the full list please see our website

What you'll bring:

Essential:

Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Educated to degree level or equivalent
Will complete Look Aheads minimum competency training
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services

For the full list please see our website.

Desirable:

Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification - eg QCF Level 5

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Title: Fundraising & HR Support Officer

Reporting To: Fundraising & People Team Leader

Salary: £25,307 – £29,634

Hours: 37.5 hours per week

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Application Deadline: Sunday 28th April 2024

Interviews: Thursday 9th May 2024

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks

Fundraising & Office duties

Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.

Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.

Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.

Provide excellent customer care/ donor stewardship in all interactions with donors.

Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.

Process donations in line with established receipting procedures.

Adhere to audit procedures and liaise with the Charity’s auditors.

Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.

Provide support to the senior management team, including organising and scheduling meetings and room bookings.

Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

Process online orders for the shop in a timely manner.

Run regular reports for the Fundraising & People Team Leader relating to online sales.

Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.

Provide good customer service within the shop inside the hospital Atrium.

Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.

Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

· Recruitment, including coordinating the recruitment process and the induction of new starters;

· Ensuring all staff have a DBS in line with the Trust requirements;

· Administration of staff annual leave allowance and absence reporting;

· Creating staff correspondence letters, including pay award, furlough or other required communication; and

· Attending and minuting HR meetings where required.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

· Experience of efficiently managing and delivering a demanding and varied workload.

· Proven track record of handling cash and working with tight protocols around audits and procedures.

· Strong track record of customer relations.

Desirable

· Experience of working at a charity.

· Experience of using a CRM system or database.

· Experience of working with Shopify or other online sales platforms.

· HR experience or qualifications.

Skills and Attributes

Essential

· Commitment to principles of equality, diversity and collaborative working.

· Excellent communications skills, both verbal and written across a range of audiences.

· Ability to build strong working relationships.

· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

· Ability to work in a logical and organised manner.

· Ability to work effectively as part of a team as well as independently.

· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.

Additional requirements

Essential

· Strong interest in working for a children’s health charity.

· An understanding of and commitment to the values of Alder Hey Children’s Charity.

· Willingness to get involved with activities across the Charity.

Desirable

· Willingness to occasionally work outside of normal office hours.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.  

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Shelter shop in Faversham. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits? 

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

• You know how to recruit and develop a team of volunteers
• Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.
• Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Salary: £18,058.62 (£28,216.60 per annum, pro-rated)

Location: Remote, homeworking, occasional travel to London 2-3 times a year may also be required.

Contract: Permanent

Hours: Part time working 24 hours per week over 4-5 days

Closing Date: Thursday 25th of April 2024 at 11:30pm

Please note this role is being advertised as a Retail Team Administrator, however on appointment your job title will be Shop Support Team Administrator.

Do you have an understanding of administrative support processes and good practice and a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? Then join Shelter as an Administrator - Shop Support Team and you could soon be fulfilling your ambition.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Shop Support Team Administrator role sits within our Shop Support Team in the Income Generation directorate at Shelter, you will report into the Shop Support Team Manager.

About the Role

Providing comprehensive support to our Shops and Retail function is what’s required here. You’ll be the first point of contact for staff, customers and supporters and also be responsible for all aspects of the shop supplies orders process - from price checking to placing orders. And, when it comes to finance or new goods admin – like processing invoices, raising new product codes or assisting with stock takes, again we’ll count on you. Ensuring new shops have the necessary supplies and signage, maintaining till number records, updating spreadsheets and managing the shop’s online handbook – all are aspects of this interesting, varied and vital support role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing tasks and overcoming obstacles.

The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.

• We prioritise diversity and have an inclusive and open mindset

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Environmental Education Tutor

Are you passionate about education and the environment? Are you a confident communicator with the ability to nurture and inspire children, young people and adults – whatever the weather!

The charity has recently undertaken an exciting period of development and expansion at the award-winning Earth Lab and surrounding green spaces, creating an environment that is fully equipped for learning and a pleasure to teach in.

This is an amazing opportunity to make a real difference to the educational offer and the impact on children and young people’s understanding of the natural environment and their place within it.

Position: Environmental Education Tutor

Location: Little Wittenham, OX14 4QZ

Hours: Part time, 21 hours per week (flexible working available)

Salary: £24,150 per annum pro rata (£14,490 per annum actual)

Contract: 12 months, maternity cover

Benefits: 26+ days holiday per year, pension contribution, flexible working arrangements

Closing Date: Thursday 25th April 2024. (We may close the advert sooner, subject to volume and quality of applications, so don’t hesitate to apply if you have the skills and experience we’re looking for.)

The Role

The Environmental Education Tutor a key role in the multidisciplinary Education team, supporting all areas of work, from school visits to community engagement with young adults and families. You will lead and engage groups from early years to adults through three education programmes: Earth School, Earth Skills and Earth Explorers.

This role has co-responsibility for the coordination of the Earth Skills programme, working with young people with special educational needs on an Open College Network accredited course.

Accountabilities include:

• Working with the Environmental Education Manager to continue developing the STEM focused Earth School content
• Maintain excellent relationships with schools, parents and other stakeholders
• Co-responsibility for the administration, coordination, and delivery of the Countryside Skills programme
• Work with the Environmental Education Manager to develop other skills based learning opportunities for schools, alternative education providers and charities
• Maintain education resources and spaces as part of the team.

You will be joining a small but motivated team who are passionate about making a difference to climate sustainability, biodiversity, environmental impacts and health and wellbeing through engaging more people and making a positive impact.

About You

We’re looking for someone who has experience in learning delivery and is passionate about the value of education outside the traditional classroom setting. Someone who is flexible and adaptive with a love of the natural world and understanding of the importance of guiding children, young people and adults to develop a strong positive relationship with it.

You will have experience of:

• Working in education (formal or informal setting)
• Working with disengaged and challenging young people
• Outdoor practical skills such as gardening, tool use, and wildlife monitoring
• Working with young people with a broad range of Special Educational Needs and Disabilities, including ASD, SLD and PMLD

You will have:

• A teaching qualification OR degree in environmental subject or equivalent.
• A full driving license

If you have the skills and experience we are looking for and a passion for engaging children, young people and adults with the natural world… then apply today!

You will be asked to submit your CV and a covering letter describing why you are interested and how your skills and experience make you a good fit.

The Organisation

This environmental charity with 40 years’ experience in caring for and inspiring others with the natural green spaces, believes that we all have a responsibility to care for nature and understand our role within our ecosystem. The organisation cares for 500 hectares of woodland, farmland, wildflower meadows and wetlands, which receive 200,000 visits a year. These amazing places engage and inspire people to demonstrate nature based solutions to climate, biodiversity and public health crises.

Alongside a competitive salary, you can benefit from generous annual leave, volunteering opportunities, family friendly, flexible working wherever possible with forums and inclusive facilities to support staff.

You may have experience in other areas such as Teacher, Tutor, Mentor, Teaching Assistant, Primary Teacher, Secondary Teacher, Education, Schools, Environmental, Conservation, SEN, Youth, Children, Wildlife, Climate.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Deputy Service Director

We are looking for a Deputy Services Director to support a cluster of Area Managers across England and Wales.

This role is home based, with regular travel across the regions.

Position: 5494 Deputy Service Director

Location: Home Based

Hours: Full time, 37.5 hours per week (Flexibility is possible, but likely to be required to meet core hours across Monday to Friday)

Contract: Permanent

Salary: £62,522.13 per annum

Closing Date: First stage interviews will take place, via Zoom, in the week beginning 30th of April.

The Role

This role is home-based, regular travel and some unsocial hours will be necessary.  As a Deputy Service Director, you will:

• Support the Services Director to manage services across England and Wales
• Represent the charity externally, promoting a positive image of the organisation
• Identify and promote opportunities to grow and develop the services in order to improve reach and impact
• Monitor, develop and advance the approach to excellence, ensuring teams work to the highest quality standards
• Take the lead in developing the skills and expertise of the Operations Managers and further advancing excellent standard of casework
• Lead on income generation in allocated areas
• Promote advocacy for service users, ensuring that they are involved in the development of services and their needs are heard and understood

About You

To be successful in this role, you will need:

• An excellent understanding of the impact of crime and the experience of the criminal justice system on victims and witnesses
• A proven track record of successfully delivering services with significant contract values
• Exceptional leadership skills, ensuring individuals and teams feel nurtured and supported in order to achieve high levels of performance, commitment and collaboration
• Demonstrable experience operating effectively within a complex organisation at both operational and strategic level
• Previous experience of developing and maintaining successful partnerships with a wide range of internal and external stakeholders
• A genuine openness to feedback and willingness to proactively learn from others

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Service Director, Director of Service, Deputy Service Director, Deputy Director of Service, Head of Service, Deputy Head of Service, Service, Criminal Justice, Victim Support, Community.

Please note this role is being advertised by NFP People on behalf of our client.

The Role

This is an exciting opportunity for a Technical Administrator to join our organisation. This post is for a Technical Administrator who will play a central role within The Fostering Networks Practice, Learning and Development service taking a lead on the co-ordination, administrative duties and technical online developments. We are going through an exciting period of digital transformation and this post will be integral to our success. The post will have responsibility for the overall co-ordination and oversight of administration for the L&D function, support the facilitation of training courses delivered both virtually and in-person. Support and facilitate the technical operation of online and in person training and events, order and maintain stocks of, publications and other resources and assist the department in the production of reports including gathering relevant information and statistics.

About you

We are looking for a confident and enthusiastic technical administrator with experience of working in a customer-facing role to support the delivery of practice, learning and development across the UK.

With excellent communication skills and a sound understanding of e-Leaning platforms and Microsoft 365, you will use your organisational expertise to provide reliable and comprehensive coordination and administrative support to a busy team. We are looking for someone with experience of the fostering sector. 

Full details of the role can be found on our website. 

The Fostering Network Benefits

Holiday entitlement up to 30 days per year dependent on location plus bank holidays

Family friendly and fostering friendly employment leave

24 hours per day, 365 days per year Employee Support Helpline

Pension & Life Assurance

Access to a range of high street and online discounts

Closing date: Monday 22th April at 12noon

Interview date: 30th April 2024 (via Teams)

To apply, please click the below apply via our website and email your completed word application form to the email address provided. CVs will not be accepted.

The Fostering Network is committed to equal opportunities and welcomes applications from all sections of the community and especially encourage applications from groups which are under-represented. All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

The Fostering Network is committed to recruiting staff members with lived experience of fostering, care experienced or related experience.

As an organisation we are committed to supporting flexible working. This post is advertised as full-time, but we are open to applications from individuals who would like to work part time as part of job-share arrangement, please indicate on your application. 

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Salary: £34,085 per annum

Location: Homeworking (occasional travel to London and other locations as required)

Contract: Permanent

Hours: Full time (37.5)

Closing date:Thursday 25th April 2024 at 11:30pm

Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.

About the role

Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.

As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.

And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.

Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.

About you

To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job title: ​​ Chief Operating Officer

Salary: ​​​ £65,000 to £70,000 per annum depending on experience

Position:​​ Permanent

Hours:​​​ 40 hours per week

Holidays:​​ 25 days excluding Bank Holidays 

Responsible to:​ CEO 

Location: ​ 9 Kingside Business Park, Ruston Road, Woolwich, SE18 5BX

Please note this is not a hybrid role.

About First Step Trust:

First Step Trust (FST) is a registered charity providing access to work experience and employment opportunities for people (referred to as workforce) with mental health challenges, learning disabilities, a history of offending and other socio-economic disadvantages, with a key aim to provide opportunities for people who are not in Education, Employment or Training (NEET).

The charity currently operates a garage and a catering business, both focused on providing real-life work experience for these learners. FST has over thirty years' experience as a provider of employability programmes and has successfully run the commercial aspects of the business, creating a solid balance sheet with healthy reserves.

In recent years, FST has been exploring new ways of helping people overcome barriers to learning including, low levels of literacy/numeracy and debilitating anxiety in formal situations e.g. exams or interviews.

Through FST's ground breaking work using Virtual Reality (VR) to upskill our workforce members and engage learners in secure mental health facilities, we have recognised the potential of assistive and emerging technologies as a real game-changer for the people we work with. The technology enables us to do things never before possible. We have, with the support of Halfords Autocentres and the Institute of the Motor Industry (IMI), developed an innovative programme which offers high quality training in a safe environment that does not require any written work.

This led us to identify the need for new ways of enabling and 'scaffolding' learning that will combat some of the wider psychosocial barriers including 'fear of learning', the impact of e.g. learning disabilities, Autism, negative peer pressure and reoffending behaviours. A recent Resolution Foundation report suggests that current "low rates of training among the least educated are troubling, given international evidence showing that there are higher returns to adult education for these individuals." Research suggests that AI/ machine learning could help us overcome these.

We have been supported by two Ufi VocTech Trust grants to deliver VR supported training to these communities of learners furthest away from learning and work. The route to market for our products is into the automotive industry directly, but is also being commissioned by NHS and criminal justice/mental health services as a way to introduce those in secure environments to potential future work opportunities.

These digital developments form part of the charity's strategy for embracing digital innovation to better serve our client base and grow the market we are able to serve beyond those in our local areas.

About the role: 

As the COO, you will support the CEO in executing their strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building, without compromising on our commitment to working with people who use our service as colleagues..

About you: 

You will be a senior manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to oversee our operations strategy and systems, commercial activity, budget management, monitoring and evaluation and fundraising. You will have a proven track record of success in senior-level general or commercial management.  You will be a clear, analytical thinker who will strengthen the leadership of our charity. You will be an excellent manager of people, able to support people with varying skills and abilities, who may come from disadvantaged backgrounds.

Key objectives for this role:

Ensure the smooth running of all First Step Trust’s core operations including our commercial activities, people, budgetary control, fundraising, HR, office, facilities and IT.

Work closely with our CEO and Board of Trustees to lead on developing First Step Trust’s next 3-year business plan.

Key responsibilities:

Direct line management of operations staff.

Directing and controlling the work and resources of the organisation ensuring that it achieves its mission and objectives.

Oversee and develop systems for our volunteers’ development and training.

Lead on all aspects of budget management.

Oversee production of the annual report.

Develop our fundraising strategy, working with our CEO. Pursue new sources of funding to support existing operations and new work.

Lead on funder and grant management.

Develop a building and facilities improvement plan including fabric of the building, equipment and IT. 

Person specification:

Experience and skills (Essential)

Senior level operational management experience

Experience of developing strategy and business plans

Track record of line managing staff (and volunteer) and teams. 

Strong budget management expertise.

Strategic thinking and problem-solving abilities, with the ability to define the problem, assess options, recommend solutions and drive to a decision.

Excellent communications skills, including the ability to effectively communicate with a wide range of people at all levels.

Expertise in charity regulatory matters and compliance

Knowledge of data protection including GDPR

Good working knowledge of safeguarding requirements 

Experience and skills (desirable)

Experience of IT infrastructure

Experience of fundraising and funder management

Experience working in the charity and not-for-profit sector

Experience working with vulnerable and disadvantaged people 

We are seeking an interim Senior Manager to oversee our programmes and activities, engaging the engineering industry on diversity & inclusion, on a fixed term basis (up to 15 months).

The role

As interim Senior Manager, Diversity and Inclusion (D&I), you’ll join our dedicated team of diversity professionals at an exciting time, with the opportunity to build momentum across a broad portfolio of impactful diversity and inclusion programmes. Reporting to the Head of Diversity and Inclusion, you will provide oversight and support on the Academy’s work, engaging engineering companies and engineers in industry to increase diversity and embed inclusive cultures.

Leading a team of thee three Programme Managers, you will oversee the successful delivery of exciting, externally facing D&I initiatives, including:

• The Graduate Engineering Engagement Programme (GEEP): Supporting students from underrepresented backgrounds in engineering to transition into engineering employment.
• The Inclusive Leadership Programme (ILP): Empowering leaders at different career stages to embed inclusive practices within their organisations.
• The online EDI Platform Culture+: supporting small and medium engineering organisations to develop behaviours and processes which foster an inclusive culture.
• Our wider programme of industry engagement events raising awareness, building understanding and inspiring action to implement D&I good practice within engineering settings.

Who are we looking for?

We are looking for talented people who want to make a difference, to join our team – is this you?

You’ll be an experienced diversity and inclusion professional with strong relationship management and strategic thinking skills who can contribute effectively to the Academy’s D&I initiatives.

You will need strong knowledge of project management methodologies and demonstrable experience of delivering large scale cultural change and/or organisation development programmes aimed at increasing diversity and inclusion. Experience of line management with the ability to provide support and empathy to your direct reports while empowering them to maximise their potential is also essential for this role.

Who are we?

Engineering matters. It shapes our everyday lives, from our ability to turn the lights on, have a hot shower and commute into work, to the mobile phones we rely on to keep connected. It also plays a vital role in addressing some of the biggest challenges facing society today, from climate change to global health pandemics and cyber threats.

The Royal Academy of Engineering is a charity that harnesses the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we’re growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public. Together we’re working to tackle the greatest challenges of our age.

With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the Academy the best place to work for the staff we have and those we seek to attract.

Why work for the Royal Academy of Engineering?

We’re looking for people who are driven to make the world a better place. If you’re passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch.

This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. The value we bring as experts in our field and change agents is highly recognised and makes the Academy a motivating place to be. Our work today builds on a long, proud history with a focused and ambitious future which we’d love you to be part of.

Company Benefits

The Academy offers a fantastic package of additional benefits including:

• BUPA cash plan
• Private medical insurance
• Access to Employee Assistance Programme
• Independent Financial Advice
• Non-contributory pension scheme with 10% employer contribution
• Life Assurance, 4x annual salary
• Health and wellbeing programmes
• Generous holiday allowance
• Wellbeing days and office wide Christmas leave
• Significant investment into your personal and professional development
• Regular social activities
• Subsidised restaurant

Location

Our light, spacious head office is based in a fantastic location in central London with views over St James’s Park and close to the West End. We operate hybrid, flexible working practices with a baseline for office-based working of a mandatory weekly team day plus further days each week as required for the role and the Academy.

How to apply/Interview process

To find out more and to apply, please visit our website. As part of your application, you will be asked to upload a CV and a supporting statement explaining your interest in this role and how you fit the experience, knowledge, and skills profile.

Closing date: 25 April 2024.

Interview date: w/c 29 April 2024.

The Academy is committed to making reasonable adjustments to remove barriers that hinder applicants from applying or staff from working effectively and comfortably.

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

Gympanzees is a multi-award-winning Bristol-based charity. Our mission is to ensure all children and young people with a disability have access to regular exercise, play and friendship. We aim to open multiple exercise and play facilities around the country – the first of which will be in Bristol. This is an exciting time to join an ambitious team who will raise funds for the UK's first centre of its kind.

As the Grants and Statutory Funding Manager, you will be pivotal in securing appropriate grants to meet our annual grant income target at Gympanzees. This position is ideal for someone with proven experience in researching and crafting successful grant applications. You'll be tasked with distilling complex information into compelling narratives that effectively convey our mission and objectives while aligning with grant requirements. Excellent copywriting skills are essential, as you'll need to create engaging and informative content that tells our story authentically. Your approach will be highly organised and methodical to ensure accuracy and compliance with grant briefs. Reporting to the Head of Philanthropy, you'll collaborate closely with a high-level fundraising team to maximize funding opportunities and drive positive impact.

Key Purpose:

Contribute to the coordination of assured services at RABI and support with the administration of the Service Delivery Team liaising with key stakeholders.

Key Responsibilities:

• Manage the administration of the weekly grant process, collating relevant paperwork and creating purchase orders and reconciling invoices where appropriate.
• Manage the audit process of the weekly grants.
• Weekly monitoring of Staysafe Activity.
• Weekly monitoring of Service Delivery attendance at events.
• Monthly collation of Service Delivery statistics
• Support with the day-to-day enquiries to the Service Delivery Team via phone and email.
• Liaising with external agencies, including suppliers, as required.
• Coordinating internal and external meetings including taking minutes when required.
• General administration support as required.
• To provide cross functional support across departments.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

Person Specification:

Essential

• Strong administration skills.
• Experience of administration of systems.
• Experience of having worked with suppliers.
• Excellent communication and negotiation skills.
• A positive and professional attitude.
• Excellent IT software skills.
• Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience of having worked with a vulnerable user group.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.