Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of job
To lead and develop BucksVision’s approach to volunteer involvement across Buckinghamshire and Milton Keynes, ensuring volunteers are recruited, trained, supported and retained to help deliver high-quality services for people with sight loss.
The Volunteer Manager provides guidance and support to staff, volunteers and local groups, helping BucksVision maintain a safe, confident and sustainable volunteer base.
Impact
BucksVision relies on over 280 volunteers to support people with sight loss across Buckinghamshire and Milton Keynes. Volunteers are central to the charity’s ability to maintain existing services, respond to local need and develop new opportunities.
The Volunteer Manager plays a key role in ensuring BucksVision has a safe, effective and sustainable volunteer base. This includes improving recruitment, supporting retention, strengthening volunteer practice and helping staff and volunteer leaders to manage volunteer involvement confidently and consistently.
Decision making responsibility
The Volunteer Manager is the organisational lead for volunteer involvement and is expected to make day-to-day decisions relating to volunteer recruitment, onboarding, training, support, retention and safe practice.
The postholder will use professional judgement to resolve volunteer-related issues, advise colleagues, identify risks and escalate safeguarding, performance or conduct concerns where appropriate.
Main accountabilities
To work in partnership with the Chief Executive and Operations Manager to lead and develop volunteer involvement across BucksVision, ensuring recruitment, onboarding, training, support, retention are delivered in line with BucksVision’s strategic outcomes.
This includes:
- Leading the recruitment, selection and onboarding of volunteers across BucksVision, ensuring applicants are matched to suitable roles and have a positive, accessible and inclusive experience.
- Strengthening volunteer retention by helping to create a positive volunteer experience through clear communication, recognition, feedback and practical problem-solving.
- Line managing three members of staff working with volunteers.
- Providing guidance to staff, social club volunteers, divisional volunteers and volunteer leaders on volunteer involvement, role boundaries, expectations, good practice and safe working.
- Designing, delivering and coordinating training for staff and volunteers, including induction, safeguarding, health and safety, sighted guiding, role boundaries and volunteer management good practice.
- Helping to resolve issues relating to volunteer involvement, including conduct, accessibility, safeguarding, expectations and role boundaries, escalating concerns where appropriate.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.
Key Responsibilities
1. Operational & Administrative Support
· Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
· Support with provision of data for analysis and insight
· Administer internal systems including intranet content, document repositories and online resources.
· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..
2. Project & Process Coordination
· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.
· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.
3. Stakeholder & Customer Service
· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.
4. General
· Undertake such other duties as the line manager shall from time to time determine
· Demonstrate the values and cultural aspirations of RDA in all work.
· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
Person Specification
Essential
· Strong administrative and organisational skills with experience managing multiple priorities
· Excellent customer service and communication skills, including via phone, email and digital channels
· High attention to detail and accuracy, particularly in data handling
· Proven ability to deliver against deadlines and service standards
· High computer literacy, including MS Office 365 and CRM/databases
· Ability to use initiative, problem-solve and identify opportunities to improve processes
· Comfortable working in a busy, multi-functional team
· Empathy with RDA’s values, aims and approach
Desirable
· Experience supporting governance, compliance or operational procedures
· Experience with Salesforce, WordPress or other CRM/content systems
· Experience managing stock, orders, or supplier relationships
· Familiarity with training/qualification pathways or membership administration
· Experience working with volunteers or in a volunteer-led environment
· Understanding of disability, equestrian context or charity operations
Registered Charity
21 - 50
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health
The client requests no contact from agencies or media sales.