As Doctors of the World UK’s Clinic, Helpline and Hospital Access Coordinator, you will reduce health inequalities by coordinating our clinic and our advice line (alongside a wider team), and by managing a caseload of people refused secondary care (hospital care or non-primary care services in the community).
You will support the Clinic and Helpline Lead by providing day-to-day coordination and supervision of our east London clinic and office-based patient helpline. During any COVID-19 lockdown, this will include coordination of our remotely staffed services. You will provide support and oversight to volunteers delivering these services, including assistance in resolving complex cases on behalf of vulnerable service users, with support from the GP Clinical Lead for clinical concerns.
You will help provide a welcoming, engaging and safe space for our broad and diverse volunteer team, leading by example in how to communicate with both colleagues and service users. Your good people skills will be important for this, as will your understanding and ability in volunteer management and supervision. You will have substantive experience in working with volunteer teams to deliver health or social care services to vulnerable groups.
You will draw on your experience of delivering effective advocacy on behalf of excluded groups as you work on complex cases and equip and empower volunteers in their roles at Doctors of the World. You will have strong administrative and coordination skills, which you will apply to ensure the smooth delivery of DOTW’s services.
In addition, with the support of the Hospital Access Project Lead you will deliver DOTW’s secondary care casework through management of a caseload of complex cases, where appropriate challenging a hospital’s decision to refuse, delay or charge for care.
You will work closely with the rest of the UK Programme Team to identify secondary care cases and will liaise with the Hospital Access Project Lead and Policy and Advocacy team to identify cases that are relevant for advocacy purposes. You will collect case studies and testimony from people directly affected by the charging regime as part of an effort to change harmful policy practices.
By enabling the organisation to better speak about what we know from our experience of providing advocacy and health services to vulnerable people struggling to access NHS secondary care, you will help effect lasting change for excluded people who are denied their right to healthcare.
Those with lived experience of migration, the asylum system, homelessness or exclusion from health services are encouraged to apply.
How to Apply
To apply, please review job on the website whereby there is a role description for your perusal. For the application process itself a CV, covering letter and a completed additional information form must be sent to the HR admin email provided.
Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Applications that do not demonstrate the essential skills, knowledge, experience and competencies will not be shortlisted.
Please mark the subject of your email as ‘Clinic, Helpline and Hospital Access Coordinator – application”.
Deadline for Applications
10th May 2021
Please ensure a cover letter has been completed in conjunction with your CV. We will not be accepting any applications without a cover letter attached.
The client requests no contact from agencies or media sales.