We are looking for an experienced admin manager with an understanding and passion for dog welfare and commitment to excellent customer service to join our team as Assistant Manager Admin at our Rehoming Centre.
Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.
Working within the Management team, the Assistant Manager Admin has primary responsibility for customer service, the supervision of front of house staff and volunteers, and ensuring administration and records are kept up to date. This is a role which require excellent interpersonal skills and organisation, with extensive customer service skills and the ability to work in a busy fast paced environment. You will also need be fully conversant with the duties and responsibilities of the other members of the Management team in order to cover for them during periods of absence this will include working with our dogs.
The successful candidate will have significant supervisory experience, excellent knowledge of dog welfare requirements with the ability to identify deteriorating or poor welfare and find ways to rectify the concerns and ideally, experience of caring for animals in a rehoming environment. You'll have strong administrative, communication and customer care skills with a proven ability to handle difficult and sensitive situations, always working in the best interests of our dogs, customers and the organisation.
You will have a full, manual driving licence, as driving is a part of the role. This is a live-in role, and the post holder will be regularly be required to remain on site for night duties.
At Dogs Trust we value diversity and we're committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.