We are looking for an experienced operations manager with an understanding and passion for dog welfare and commitment to excellent customer service to join our team as Assistant Manager Operations (Ops) at our Rehoming Centre.
Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.
Working within the Management team, the Assistant Manager Operations (Ops) has primary responsibility for kennel management, the supervision of kennel staff, and the welfare of dogs at the Centre. This is a very practical, hands-on role, with extensive involvement and handling of dogs on a day to day basis. you'll also need be fully conversant with the duties and responsibilities of the other members of the Management team in order to cover for them during periods of absence.
The successful candidate will have significant supervisory experience, excellent knowledge of dog welfare requirements with the ability to identify deteriorating or poor welfare and find ways to rectify the concerns and ideally, experience of caring for animals in a rehoming environment. You'll have strong administrative, communication and customer care skills with a proven ability to handle difficult and sensitive situations, always working in the best interests of our dogs, customers and the organisation.
You will have a full, manual driving licence.