Greater Manchester (Hybrid)
£21,380 per year + benefits
Permanent, Full-time
Job description

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.

As a Contact Centre Agent, there’s no sales involved – just great customer service. You’ll play an essential role in helping thousands of dogs, their owners, and members of public by providing empathetic, high-quality support on all things Dogs Trust. You’ll be using email, telephone, and social media to interact with the public, our generous supporters, dedicated adopters and third parties (such as vets) – it’s by no means the everyday Contact Centre role. For example, you’ll make some outbound calls to our adopters as part of the post-adoption support service, ensuring their new four-legged family members are settling in nicely.

We’re looking for people who are passionate about dog welfare, while also being resilient to sometimes challenging and emotional conversations. Excellent communication skills are essential, and the ability to demonstrate compassion and empathy is fundamental, no matter the situation. If you have a genuine desire to help and make a difference, then this role can be incredibly rewarding.

The successful candidate will receive four weeks office-based training at our Manchester Contact Centre (M34 3SG). You will then split time between home-working and our Manchester Contact Centre in line with our agile working policy (currently 2 to 3 days in the office). This role will consist of 40 hours per week working between the hours of 8.30am and 5pm on weekdays and 8.30am and 5pm on weekends and bank holidays. This includes two weekend shifts a month. 

Interviews will consist of a telephone interview that will take place on Monday 1st August 2022. If progressed to second stage interview, this will take place via video call on Friday 5th August 2022.

To apply for this position please visit our website. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

More about Dogs Trust

Dogs Trust, the UK’s largest dog welfare charity, has an income of over £90 million. The Trust, which cares for around 14,0... Read more

Refreshed on: 14 July 2022
Closed date: 22 July 2022 at 23:30
Tags: Advice, Information, Operations

The client requests no contact from agencies or media sales.