Supporter Experience Manager
Dorothy House Hospice Care, Winsley
£24,907 - £30,615
37.5 hours per week, Monday to Friday
“Giving opens the way for receiving”
~ Florence Scovell Shinn
An excellent opportunity has arisen at Dorothy House for a passionate, personable and motivated customer care professional to join the Fundraising Team as Supporter Experience Manager to lead and develop the Supporter Care Team.
The Supporter Experience Manager will play a critical role in supporting charity and fundraising operations ensuring the delivery of an excellent supporter journey. They will lead projects to develop new approaches, and improve existing processes and will work closely with the Heads of Fundraising, the Director of Marketing & Engagement and the IM department keeping them updated on new trends, processes and technologies.
The successful candidate will be experienced in a customer care environment, will possess high level communication skills, be confident in data management and committed to the highest level of service delivery at all times.
In return you will be supported in post to grow and develop your career and your team. You will be encouraged to offer ideas and innovation to deepen supporter engagement and you will receive a competitive remuneration package, all whilst knowing that you are helping to really make a difference in in an organisation embarking on bold and ambitious plans around service delivery.
Closing Date: Sunday 03 October 2021 - Please note we reserve the right to close the job early due to overwhelming ad response