Hounslow, Greater London (On-site)
£31,000 per year
Contract, 12 Month, Full-time
Job description


The Re-Klaim device refurbishment & distribution project is funded by The London Borough of Hounslow and EHCVS has been commissioned to deliver a digital devices refurbishment and distribution service. Working in partnership with, Community Solutions, Meadowbank Lifelong Learning Centre and the Hounslow Library Network, EHCVS will be providing refurbished devices back into the community.


  • The lead technical trainer will be responsible for the intake of devices and oversee the refurbishment programme identifying costs in relation to repairs.
  • The trainer will manage the volunteer team to carry out the refurbishment work and train volunteers on a structured refurbishment programme to gain Microsoft level 1 certification.
  • The trainer will also be responsible for supporting students who volunteer through adult educations digital skills programme.
  • Delivering practical and theory training to VCSE groups.
  • Developing all learners in a structured and competent manner.
  • Assessing learners’ progress and maintaining records of assessments carried out by learners.
  • Managing, planning, maintaining, and developing the centre where you will be delivering training.
  • Designing workshops and skills sharing activities with volunteers  and VCSE groups.
  • Organise training plans, problem-solving, troubleshooting and lessons for volunteers
  • Support and mentor volunteers to ensure they reach maximum potential.


  • Leadership and an ability to create strong working relationships across the organisation.
  • An ability to synthesise large amounts of complex information into simple digestible packages of essential information.  
  • IT experience working in an inhouse department with knowledge of upgrading and improving devices with both hardware and software.
  • Comfortable being able to repurpose a device and support others on how to do the same
  • Enjoys delivering training to individuals /volunteers on the necessary steps to upgrade devices
  • This is the ideal role for someone who is an experienced technician to take a career change and give something back.
  • Previous training experience essential.


  • Communicate regularly and effectively with the designated manager within EHCVS.
  • Work closely with the Steering Group who will have overall authority for the direction and functioning of the project
  • Arrange partner meetings including circulation of agendas and papers and meeting minutes.
  • Maintain appropriate flows of information with and between the steering group and contributing members.
  • Monitor impact at a granular and annual level, through the collection of data points (i.e., surveys, digital engagement statistics, headcount, etc)


  • Assist in producing briefings, information, and web material.
  • Assist in producing monitoring and evaluation information
  • Assist in developing and organising events
  • Represent Ealing & Hounslow CVS at meetings and events relevant to your project.
  • Undertake other related project duties as may be required
  • To work in co-operation with other members of the staff team of EHCVS, attend appropriate internal and external meetings.
  • Support EHCVS with other project developments and funding applications to funders.
  • To undertake, as identified by EHCVS’s Board of Trustees any occasional additional duties commensurate with the responsibilities of the post which may not be purely related to this role.


  • To record monitoring information; review progress of current projects on a weekly basis and manage upwards.
  • Prepare written evaluation reports for EHCVS, projects and services.
  • Support the Funding and Partnerships manager and Development Services Manager with monitoring information collated from service as and when required, Weekly and monthly reporting.



  • To ensure that Equal Opportunities and all other EHCVS organisational policies are actively implemented and adhered to in all areas of your work.
  • To work with EHCVS staff and volunteers towards the effective achievement of the organisation’s objectives.
  • To ensure all volunteers working with you are given appropriate induction and to provide information and support for all volunteers working for EHCVS


The postholder will be employed by Ealing & Hounslow CVS and supervised and managed by the Project and Engagement Manager. The postholder will participate in monthly supervision with their line manager as well as a weekly team meeting and organisation-wide staff meetings. An individual induction and training plan will be agreed on.

More about Ealing and Hounslow Community Voluntary Service

Ealing and Hounslow Community Voluntary Service (EHCVS) is a registered local charity and has been supporting voluntary and community sect... Read more

Posted on: 05 May 2022
Closed date: 03 June 2022 at 17:00
Tags: IT, Digital