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Open Doors International, Remote
£28,341 - £37,788 per year (depending on experience)
Posted 1 day ago Quick Apply
Big Green Heart, Remote
£27,000 - £30,000 per year FTE
Posted 1 day ago
Richmond & Hounslow Methodist Circuit, Remote
£33,592 per year
Richmond & Hounslow Methodist Circuit supports diverse congregations in SW London and needs the right person to help manage its finances.
Posted 1 week ago Quick Apply
Page 1 of 1
Remote
£28,341 - £37,788 per year (depending on experience)
Full-time or part-time (30 - 37.5 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Do you have a serving attitude and are you passionate about IT? We are looking for an IT Support Specialist who enjoys helping our users across the globe with their technical support needs. As an IT Support Specialist, you will seek optimal user experience by handling and coordinating tickets, training users, and identifying possibilities for improvements. Our technical environment is standard Microsoft M365, Entra, D365, etc. combined with a mix of commercial security tools and custom applications. This position reports directly to the ODI IT Infra & Service Delivery Manager. Our ideal candidate will have excellent technical and communication skills, solid customer service experience, a strong sense of ownership, and a positive drive. 

YOUR KEY RESPONSIBILITIES 

  • Monitor and triage incoming tickets (Freshservice ITSM tool), provide timely response to all issues, update internal customers on status, solicit additional information, if needed;

  • Responsible for the full professional handling of customer questions, requests, and incidents and take measures when issues arise; 

  • Identify possibilities for structural improvements to increase the efficiency and effectiveness of our IT services, for example using PowerAutomate or similar;

  • Training and advising individual users in secure and efficient use of IT systems;

  • Act as a key first point of contact for UK staff 

  • Develop and update  support documentation. 

YOUR PROFILE 

  • A committed Christian with a passion for the Persecuted Church 

  • Experience in IT Support and a relevant degree or certification(s); 

  • A great sense of responsibility to solve problems quickly and sustainably;

  • Able to understand the needs of users from various cultural backgrounds and respond to them in a service-oriented, clear and non-technical way;

  • Proven ability to approach and analyze a technical problem and find an appropriate and workable solution;

  • Has a good command of the English language;

  • Coordination skills and able to work in a planned and structured way. 

OUR OFFER 

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home and from the office and to have flexible working hours. Location preferably in the Netherlands (Harderwijk) or the UK (Witney), but various local and global locations will also be considered when they are near CET time zone.  

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an actively practising Christian who assents to our statement of faith.

Application resources
Application Instructions

Please apply by submitting your CV and Cover letter to Open Doors International’s HR team. We will assess applications on a rolling basis and will close the process if we fill the position, so early applications are encouraged.

Posted by
Open Doors International View profile Company size Size: 11 - 20
Posted on: 19 April 2024
Closing date: 19 May 2024 at 23:30
Job ref: 19/04 IT Support Specialist
Tags: Christian,IT

The client requests no contact from agencies or media sales.