Development Officer Jobs in East Of England
Senior Fundraising Appeals Officer
Salary: £32,843
Letchworth Garden City/ home working (hybrid)
Full time (35 hours a week)
Permanent
Flexible working considered
Are you a people person with a can-do attitude? Do you have some experience of fundraising? Are you seeking a new opportunity to grow your career within Individual Giving? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have two years’ experience within fundraising delivering high quality supporter journeys, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.
The role
The Senior Fundraising Appeals Officer is a new post to support within Individual Giving. With a focus on our appeals throughout the year, generating income from our loyal supporter base and encouraging new support. Building growth through our digital avenues, with a commitment to continuous improvement of the supporter journey and a creative approach to sharing the impact donations make.
What we can offer
· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available
· Death in Service benefit
· Sick pay
· Hybrid working
· Employee assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge
· Learning and development policy to develop all staff
· Cycle to work scheme, Volunteering day and Season ticket loans
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 9am on Monday 15 April 2024
First Interviews: held virtually on Tuesday 23 April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Website Analytics Officer will be responsible for setting up, reporting and analysing key performance indicators for digital activities and providing actionable insights and intervention plans to improve return on investment.
Focused on tracking and reporting on key website and user metrics, the role will play a crucial part in the optimisation of Alzheimer’s Research UK’s (ARUK) website and digital channels.
This role will work closely with the Digital Content Manager and Digital Campaigns team, providing detailed analytics, reporting and recommendations to improve website and campaign design. Working closely with ARUK’s data team, this role provides a link between our campaign and website data with our CRM and data warehouse.
Main duties and responsibilities of the role:
- Use various programmes, such as Google Analytics to monitor and report on website user and performance data.
- Provide recommendations to the Web team on website and user journey improvements based on data insights, taking into account ARUK’s different supporter types.
- Support the Digital Campaigns team by analysing the digital effectiveness and conversion results of campaigns.
- Support the Digital Campaigns team by providing timely detailed reports for digital campaigns and assist with communicating results to other ARUK teams.
- Support on setting up events, goals, and managing Google Tag Manager to ensure KPIs are captured on the website.
- Build and maintain reporting dashboards in Google Analytics and Looker Studio.
- Provide recommendations on future campaigns based on historic data insights.
- Work closely with our partner Web Agency and third-party digital marketing agencies and supporting with the tracking across our social media platforms.
- Provide recommendations on suitable A/B tests.
- Work closely with ARUK’s Data team, ensuring alignment between our digital and data systems.
What we are looking for:
- Experience collecting digital data for a medium sized organisation.
- Experience in providing actionable data insights to a digital team.
- Detailed knowledge of Google Analytics and Google Tag Manager.
- Experience of using website user monitoring tools such as HotJar.
- High level of competence across social media platforms and setting up tracking for marketing campaigns.
- Experience of reviewing and trouble-shooting of anomalies in data sets.
- Organisation – managing multiple complex projects simultaneously.
- An understanding Search Engine Optimisation best practise.
- An analytical and questioning mind.
- Strong Data Studio skills, with the ability to set up data sources and dashboards.
- Strong MS Excel Skills.
- An enthusiasm for demonstrating the potential of digital and web development.
- Strong ability to present complex data concisely and communicate recommendations.
- Ideas-driven, can-do attitude.
- Understanding and passion for data integrity, accuracy and compliance
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits.
Please download the Vacancy Pack for more information.
The closing date for applications is the 14th April 2024, with interviews likely to be held week commencing the 22nd April 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures. Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact usvia ur website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Closing date: 8th April.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We have an exciting new opportunity sitting within Alzheimer’s Society’s National Influencing team, as our new National Influencing Officer (Public Affairs) you would be involved in delivering innovative, engaging, collaborative, and evidence-based influencing work. Ensuring that political stakeholders are acting on the biggest issues affecting people living with dementia, working closely alongside other teams to ensure our work is integrated locally and nationally.
While this role is predominantly focused on delivering national influencing activity in England through engagement with the members of Parliament, you’ll also be part of a fluid and flexible team that operates across boundaries and supports within our political work in Wales and Northern Ireland too.
This is an exciting time for dementia policy in England, Wales, and Northern Ireland. We have the chance to ensure that Governments are prioritising dementia and the needs of all those affected by the condition. Our National Influencing Officer (Public Affairs) will be at the forefront of taking on this vitally important challenge.
Would you like to play a key part in influencing national decisionmakers across England, Wales and Northern Ireland to drive major, positive change in the dementia policy space? Then this could be the role for you.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you:
- We’re looking for a motivated, ambitious, curious and naturally collaborative person who’s not afraid to challenge the status quo.
- You’ll need to have a keen interest in politics and campaigning, and experience in developing and implementing political strategies.
- To be able to identify and action what's needed to prioritise dementia nationally in England, Wales and Northern Ireland, working with colleagues to plan, budget, and gather evidence to underpin all the work we do. This role will include working closely with teams across Alzheimer’s Society and ensuring that the insight of people living with and affected by dementia is at the heart of all our political and Parliamentary engagement.
- Previous administrate skills and to be able to organise your own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements, and to manage others’ performance and development effectively in line with our People Plan.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role:
Ideally you will have previous experience of working with CRM databases, PL,SL and Cash book. You will have a positive, can-do attitude, excellent communication and interpersonal skills, and be organised and methodical with good attention to detail. You will have experience in the public finance or charity accounting sector and empathy with C&C UK aims, objectives and charitable ethos.
Benefits of working for Crohn’s & Colitis UK
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About you
Are you an experienced and self-motivated Finance professional with a knack for turning complex numbers into easily understandable insights? If so, we have a great opportunity for you! Strong Excel skills are a must, as well as the ability to manage your workload efficiently, meeting tight deadlines and handling competing priorities with ease.
Your collaborative approach will be evident as you work closely with fellow staff members, creating a positive and supportive team environment. While experience in a similar role is essential, knowledge of not-for-profit organisations and SORP is highly desirable.
Familiarity with SAGE 200 and up-to-date knowledge of charity tax rules, including gift aid and VAT partial exemptions, will be advantageous in this role.
If you're ready to be part of a dynamic finance team, contributing to a meaningful cause in a collaborative atmosphere, we invite you to apply now! Take the next step in your career and join us as our Finance Officer. Together, we can make a lasting impact!
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
How to apply
Please review the attached Recruitment Pack and then submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification for this post, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website.
Closing Date: Monday 15th April 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please provide a supporting statement, detailing why you would like to apply, how you feel you fulfil the person specification, and what you feel you would bring to the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who we are:
For over 25 years Oasis Project has been delivering services for women, children and families affected by substance use. We are an award-winning, trauma-informed organisation, aiming to empower those affected by substance use to make choices that lead to change. We have an incredible team of staff working across three premises in Brighton and Hastings. To find out more see our website.
We are looking for:
Oasis Project is recruiting a Head of Fundraising and Development. As Head of Fundraising and Development, you will work with our board of trustees, senior leadership team and staff. You will manage and develop the fundraising, communications, and marketing functions, to promote the implementation of Oasis Project’s new strategy for 2024-27. You will lead and deliver on income generation targets which support the mid and long-term sustainability of Oasis Project. You will be an experienced fundraising manager, with sound bid-writing experience who is looking to move into a senior leadership role. You will be part of an award-winning charity, with an incredible team of staff across three premises in Brighton and Hastings.
You will have:
· Fundraising experience (with trusts and foundations) working in a management level role within a voluntary sector organisation, wanting to or having progressed into senior leadership.
· Experience in financial management, budgeting skills, with a high degree of IT literacy.
· Experience in thinking strategically and developing operational business plans.
· Demonstrable experience of working in a fundraising and development role with a focus on income generation and fundraising strategy development.
· Strong leadership skills and the ability to enthuse, motivate and develop teams of people to deliver results.
· Ability to write clear and persuasive documents including bids, marketing materials and board reports.
· Commitment to mirroring Oasis Project values in day-to-day work – collaboration, care creativity and learning.
· Proven track record of securing funding in a tough financial climate, including through trust and foundations and government contracts.
We offer:
· 28 days holiday plus bank holidays.
· Well-being support, including 24/7 Employee Assistance Programme with GP access.
· Paid well-being hour once a month.
· Funded monthly clinical supervision and learning and development opportunities.
· Relaxed dress code and flexible working opportunities.
Please note:
· Oasis Project is committed to inclusion and diversity. We welcome applications from people with disabilities and/or people from the global majority, who are currently under-represented in our organisation.
· Oasis Project is committed to lived experience being central to its service development. We welcome applications from people with relevant personal/professional experience.
How to apply:
· To find out more about the role, please visit our website or alternatively you can email us. If you would like to chat to someone about this role, please contact us via the recruitment email.
· Please email your CV and covering letter, which clearly sets out your knowledge, skills and abilities in relation to the key responsibilities outlined in the job description along with your Diversity and Inclusion Monitoring form.
· If you are having any difficulties in applying or require any of this information in a different format, please contact us and ask for Charis Bull (Admin Manager)
· The closing date for applications is 5pm on Monday 8th April 2024.
Thank you for your interest in working for the Oasis Project. We look forward to hearing from you.
Please either apply direct through Charity Job or send your CV and covering letter to our recruitment e-mail address.
The client requests no contact from agencies or media sales.
Location: Remote (or London hybrid) – home based with significant travel (across UK) and frequent overnight stays
We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We’re looking for a Senior Community Engagement Officer, to engage key partners and community leaders around the UK, to ensure our services are accessible to communities and to raise awareness of bowel cancer.
You’ll develop strong, lasting relationships with different communities in specific locations across the UK and build trust in Bowel Cancer UK as a charity supporting everyone affected by or at risk of bowel cancer. You’ll work closely with our staff on the ground around the UK and our service delivery teams, promoting the support we offer as well as feeding back insights from different communities around the accessibility and appropriateness of our services. This role requires resilience, the ability to work as part of a team independently and involves significant travel around the UK.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrates how your experience and knowledge fulfil the criteria. If you'd like an informal chat about this role please contact Sian Salkeld, Community Services Engagement Manager.
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
The client requests no contact from agencies or media sales.
Closing date: 4th April.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We have an exciting opportunity for the right candidate to join our Legacy fundraising team at Alzheimer’s Society. The charity has an enviable track record with income seeing exponential growth over the last 5 years achieving over £40m in 2023/24. Legacy income accounts for 25% of the total income for the Society and this is an exciting time to join our team as we continue to grow.
Working with the Legacy Case Team you will maximise income through good file management whilst at the same time seeking out opportunities to add value through diligent case work.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you:
- We are looking for a highly organised and enthusiastic individual with excellent attention to detail.
- You will have an excellent knowledge of Wills, Probate and Trust Law, proven experience in legacy administration and file management together with the ILM Certificate in Charity Legacy Administration or equivalent qualification.
- Experience in using First Class 4 application, Microsoft office applications and a proven ability to manage your own workload.
- To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Corporate Partnerships Manager
We’re looking for a dynamic corporate partnerships manager with experience of identifying and securing new business partnerships and passion for business development, who can also deliver these partnerships to a high standard once secured.
This is home based role and applications for flexible working and reduced hours are welcome.
Position: CE3001 Corporate Partnerships Manager
Location: Home-based, U.K nationwide occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £38,400 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term maternity cover for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 3 April 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 11 April 2024 and 12 April 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Senior Corporate Partnerships Manager, the Corporate Partnerships Manager will generate income and impact for the Stroke Association by identifying and winning new partnerships with businesses that have an affinity to our cause.
There will also be an opportunity to manage and uplift some of our existing partnerships, helping to ensure that we’re optimising every opportunity with our warmest supporters, driving greater engagement, commitment and income.
This role will be predominantly focused on business development and will involve regular travel. Key responsibilities will include:
· Securing individual income target and contribute to the overall team target
· To research companies and develop proposals, applications, and pitches
· To work with the Senior Corporate Manager to establish a clear and prioritised list of target companies whose values and objectives align with the Stroke Association’s, ensuring timely and appropriate approaches with the support of relevant departments.
· Potential to personally manage partnerships once business has been secured, with the possibility of taking on management of existing partnerships to help grow and uplift the value they deliver.
· To sell in fundraising products to potential partners, often on a cold calling basis, and to contribute creative fundraising ideas to help the Corporate Partnerships team develop new fundraising product ideas for proposals, applications and pitches
About You
We need someone with creativity and flair. Someone who can marshal emotions, facts and figures to help us put stroke on the map. An ability to influence both internal and external stakeholders to articulate the value of corporate partnerships to all parties will be crucial.
You will have a proven track record of:
· Securing and/or managing partnerships (in the charitable or private sector) worth £6-figure+ sums across a variety of income streams e.g. strategic, Charity of the Year, sponsorship
· Making successful cold approaches to potential supporters/clients
· Partnership delivery including experience of deepening and broadening partnerships to increase their meaningfulness and longevity
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of you skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors, and members of the public. The Senior Supporter Care Officer (SSCO) works alongside the rest of the team ensuring that everyone who contacts the charity receives excellent service in order to maintain supporter satisfaction, and to generate the maximum amount of income for dementia research. This role supports the team with projects both within and outside Supporter Care and works with two other Officers to oversee team workload. This includes enquiry handling and donation processing, providing training and advice, and providing cover during absences. This is a line management position, responsible for 2-3 Supporter Care Executives, supporting and enabling them to succeed in the delivery of their roles. The SSCO reports to the Senior Supporter Care Manager (SSCM) and ensures that the team provide an efficient and a first-class supporter experience for the charity.
We are looking for two Senior Supporter Care officers to cover periods of maternity leave. These roles will be available on 12-month fixed term contracts, or on return of the substantive post holder.
Main duties and responsibilities of the role:
Supporter engagement
- Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
- Support the team Executives with inbound telephone calls. This involves advising on a wide range of enquiries including campaigns, donations, fundraising events, and requests for materials, and ensuring the team are briefed in advance on all upcoming activity.
- Assist with enquiries received by email and post, and support team members with their responses.
- Act as the first point of contact for the resolution of complex queries and complaints, escalating to the SSCM as necessary.
- Support the team in promoting fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
- Assist the SSCM with monitoring performance of external response handling agencies and suppliers, routinely visiting the site to ensure quality standards are being met and issues are resolved.
Donation processing and database administration
- Ensure all donations are accurately processed and acknowledged using the database (Salesforce), and within our service-level agreements.
- Assist with the reconciliation of Salesforce and our financial accounts, completing audit checks as required.
- Ensure the integrity of Salesforce by amending supporter details as necessary.
- Ensure that tasks such as mid-value thanking, and vulnerability checks to improve engagement and maximise income are carried out by the team and correctly recorded.
- Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid and the Data Protection Act.
- Look at ways to utilise and maximise the benefits of Salesforce to improve things such as reporting and efficiency.
Team leadership
- Line management of Supporter Care Executives to ensure goals and personal development plans are in place, carry our regular 1-1 meetings and appraisals.
- Deputise for the SSCM, assuming full responsibility for the team in their absence.
- Assist in managing the day-to-day work of the Supporter Care team. This will include managing supporter enquiries, donation processing, outbound calling, and ensuring telephone cover is in place.
- Assist the SSCM as required with any projects involving Supporter Care and be the team representative on some cross functional projects.
- Create and deliver training plans for new team members.
- Compile routine reports including all feedback received by the charity.
- Creating and updating team procedures as required.
What we are looking for:
- Experience of working in a customer facing role within an office environment.
- Experience of handling complex complaints and queries.
- Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
- Excellent written and spoken communication skills.
- Exceptional telephone manner.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise workload.
- Professional and hard-working team player.
- Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 1st April 2024, with interviews likely to be held week commencing the 8th April 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with a national health charity to find their new Corporate Partnerships Manager within thier New Business Team.
The organisation offers flexible, primarily remote working pattern and an expectation of being in their London, Leeds, or Birmingham offices a minimum of 1 day a month, with options to be in the office more if desired. This role is paying a base salary of £35-£38,000 per year, with a London allowance of £3,600 for those based in London.
It is a hugely exciting time to join the team in this period of high growth. The organisation are developing a broad range of strategic partnerships with some of the UK’s biggest businesses. This role offers an exciting opportunity in your career to join a brilliantly talented and ambitious team, securing new, sector-leading, mutually beneficial partnerships, that deliver valuable income and lasting impact.
Key responsibilities include:
- Lead on driving a high-value prospect pipeline, exceeding personal targets, and contributing towards your team target.
- Proactively drive forward your opportunities, engaging with key industries and businesses where you have identified key opportunities for partnership.
- Develop compelling and bespoke propositions that respond to the charity and partner’s strategy.
- Develop innovative approaches to acquisition and solicitation, delivering with a commercial mindset.
- Lead on developing high quality and bespoke proposals and pitches for your prospects, ensuring these are bespoke and engaging to a range of audiences.
- Undertake prospect research to identify suitable organisations and influencers within those companies
- Work closely with the Account Management team to ensure opportunities with existing partnerships are maximised.
- Potential line management of New Partnerships Officer.
- Contribute to organisational planning processes and accurately report against income and expenditure budgets on a regular basis.
- Lead on all legal and contracting requirements to adhere to charity law and tax/VAT regulations.
- Be an active member of team meetings and represent the organisation at external events.
- Work collaboratively alongside colleagues to support on wider campaigns or events.
Person Specification:
- Experience of Corporate Partnerships, or Business Development, including demonstrable experience of taking prospects through the prospecting cycle – from identify to secure – at a six-figure p/a level
- Significant experience of senior relationship management with stakeholders at all levels, internally and externally
- Experience in demonstrating a strategic approach to your projects, prospects, or partners
- Track record of meeting and exceeding targets, and ability to understand and report against your budgets
- Understanding and demonstrable interest in Corporate Partnerships and trends within Environmental, Social, Governance agendas
- Demonstrate strong influencing and negotiating skills
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Job Title: Marketing and Communications Manager
Reports to: Director of Communications and Growth
Contract: Permanent, full or part time
Hours: 28 – 35 must be available to work Tuesdays and Thursdays, other days negotiable
Salary: Circa £40,000 per year
Location: Remote, with attendance at in-person meetings required, around once a month, normally in London
Job purpose
To conceive and execute a best-in-class marketing and communications strategy to position us as the go to organisation on dementia carer support. Your work will underpin our efforts to campaign for change, partner with organisations, and provide practical and emotional support so that no dementia carer feels isolated, invisible or alone.
Key responsibilities
·Lead on the development and delivery of the marketing and communications strategy and activity, working with colleagues in public fundraising, commercial income generation and campaigns, to achieve agreed annual targets in line with DCC’s plans.
·Using primarily digital platforms and working with colleagues in fundraising, campaigns and service delivery, co-produce a suite of activities and assets that deliver relevant prospect audiences into the wide end of the funnel.
·Lead on communications work, including journalist outreach and pitching news stories, content creation, discussion and engagement on current affairs from the perspective of our cause and issues.
·Work with colleagues to gather and curate compelling, emotional stories and to embed a story-led approach in our communications.
·Support the fundraising team to develop assets for DCC’s supporter journey, using data analysis and insights to ensure the effective stewardship of supporters.
·Set, monitor and report on campaign and project budgets, key performance indicators and annual work plans as well as longer term financial forecasts.
·Be responsible for adhering to all relevant legislative and regulatory obligations relating to marketing, digital and communications.
·Establish and document key processes in the marketing function, working closely with colleagues in fundraising and operations to do so.
Carry out other duties commensurate with this post as requested.
The client requests no contact from agencies or media sales.
Role Description
The Peter Sowerby Foundation is a significant, charitable grant-maker, supporting work in the fields of health, education and community, the arts and the environment.
Registered with the Charity Commission in 2011, the Foundation aims to fulfil the charitable aims of its late settlor, Dr Peter Sowerby, who was a retired GP from rural North Yorkshire and founding partner in Egton Medical Information Systems (EMIS), which now provides database and records management software for over 10,000 healthcare organisations in the UK.
The Foundation is currently managed by a board of four Trustees. These include David Aspinall, Chair of Trustees; Dr David Stables, Peter Sowerby’s former GP partner and an expert in management information systems; Sara Siegel Poulios, lead partner in Deloitte’s Healthcare Strategy who has been seconded to senior positions in the Department of Health and NHS, and Dr Carole Longson, Chief Scientific Officer at the Association of the British Pharmaceutical Industry (ABPI).
Since it was established in 2013, the Foundation has awarded hundreds of grants. Some of these have been small grants to local, grass-roots organisations, whilst others have been to large, well-established charities and educational institutions. In total, the Foundation has awarded c. £15 million in grants since inception.
The Foundation currently receives grant solicitation and directorial support, under contract, from Cause4 and an outsourced finance function provided by FLB Accountants.
The Foundation is currently seeking a new Administrator to the Board.
The Administrator will provide an efficient support and administrative service to the Board (especially the Chair) by providing co-ordination for grant execution, board administration and governance compliance.
Other duties will include supporting administrative duties as required by the Trustees and their advisers.
Specific Responsibilities:
Governance
· Supporting the Chair and trustees in ensuring that the charity law and regulatory requirements of reporting and public accountability are complied with.
· Ensuring that the Foundation’s internal governance policies are comprehensive and regularly reviewed in accordance with Charity Commission guidelines.
Administration
· Coordinating Board meetings.
· Liaising with the Chair/Grant Manager to plan, arrange agendas and support the development of papers for trustee meetings, along with the preparation of the subsequent minutes.
· Providing secretarial support to the Chair and trustees – for example, note taking at meetings or arranging additional meetings and visits to grantees.
· Providing the Foundation’s advisors with administrative support as required, for example, related to grant calls generating large numbers of applications.
· Supporting the sourcing of other external contractors – for example, expert evaluators.
· Providing systems support to Trustees and Advisers (remote systems) and liaising with external IT consultants to ensure the good maintenance and operation of the IT network and website.
· Supporting the development of the Foundation’s external communications – for example, implementing agreed changes to the Foundation’s website.
· Undertaking other administrative duties as required.
Financial support
· Liaising with accountants and auditors, especially in the preparation of annual statutory accounts.
· Supporting the Chair in ensuring that grant payments/invoices are paid.
· Supporting the Chair in liaising with outsourced banking and investment management functions.
Person Specification
Administration skills
· Excellent administration and organisational skills.
· Previous experience in a charity or grant making organisation and/or an understanding and experience of the processes of grant-making and monitoring of impact.
· Strong project management skills and experience of successful project delivery including managing outsourced contractors.
· Excellent communication and interpersonal skills, with the ability to manage and work with a range of different stakeholders, both within and outside of the organisation.
· An understanding of, or experience in, using CRM or grant management systems.
Governance skills
· A good working knowledge of charitable governance in the UK and the Charity Commission regulatory framework and direct experience of supporting Trustees to achieve good governance.
Financial skills
· An excellent understanding of budgets and financial processes.
· A good working knowledge of the input and analysis of financial information using Microsoft Excel and related software.
General
· An alignment with the objectives of the Foundation.
Equal Opportunities
We welcome applications from people of all backgrounds. Our definition of diversity encompasses responding to issues around race, ethnicity, faith, disability, age, gender, sexuality, class and economic disadvantage and any social and institutional barriers.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role would suit an experienced Community Engagement Coordinator who enjoys working as part of a small and collaborative team, has a pro-active and creative approach, and is a flexible team player who is happy to work with team members across the charity.
Dementia Adventure is a growing national charity that supports people living with dementia to lead more active and fulfilling lives by getting outdoors and engaging with nature. The role involves reaching a wider audience and people at an earlier stage of their dementia by building a network of community connections, referrers and figureheads through organisations, individuals and volunteers whilst raising the profile of Dementia Adventure, our ethos and our services.
Please apply by submitting your CV with a cover letter explaining why you would fit this role.
The client requests no contact from agencies or media sales.