East Anglia's Children's Hospice (EACH)
Cambridge, Cambridgeshire
£23,000 - £25,000 per year
Permanent, Full-time
Job description

Supporter Engagement Office
Milton Hospice / work from home
Hours: Full-Time, 37.5 hours per week
Job Type: Permanent
Salary: £23,000 - £25,000 per annum (dependent on experience)

This is an exciting time to join this growing and ambitious team, as we work towards a new fundraising strategy. We are looking for an individual with good customer service experience, who can proactively engage, build relationships and provide high levels of stewardship to a variety of supporters.

The Supporter Engagement Officer will be a varied and essential role at the heart of EACH’s fundraising directorate and liaises with all parts of the charity.

This role will manage the delivery of timely, targeted, relevant and engaging communications to our various supporters. You will play a key role in engaging and working collaboratively with internal and external stakeholders.

Some of the main responsibilities of this role include:

  • Being the first point of contact for supporters by telephone and email
  • Writing letters of thanks in a thoughtful and personalised way
  • Resolving complaints
  • Improving Supporter Care processes and procedure
  • Producing our supporter magazine ‘Footprints’
  • Providing support to the Individual Giving team with delivering supporter engagement and fundraising campaigns to supporters.

This is an excellent opportunity for someone interested in taking their next step up into a supporter focused role that you can really make your own.

About you:

We’re looking for someone who’s a confident, natural communicator, and who can be empathetic when dealing with supporters. You’re passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

About us:

East Anglia’s Children’s Hospices (EACH) cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk and supports their families. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

We offer families flexibility and control over where they receive their care and support, including where their child dies; at home, in hospital or at one of three hospices at Milton (Cambridge), The Nook (Norwich) and The Treehouse (Ipswich). More than half of our care and support is delivered in the family home and community, in surroundings familiar and comfortable for the family.

Our hospices aren’t just about end of life care; they’re often very happy and fun places, where young people can live life to their full potential. They are places where families feel safe, at home and where they can spend quality time together; enabling parents to be parents not caregivers. When time is short, we help families make the most of their precious time together and create memories that last forever.

Working with us:

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

We are currently working remotely due to Covid-19 restrictions, but have offices based in Cambridge, Norwich and Ipswich. We offer flexible working and we envisage once Covid restrictions are lifted, this role will be split between working from home and working in the Cambridge office.

Closing Date:  8th August 2021
Interview Dates:  16th /17th August 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button and follow the instructions on our website.

No agencies please.

Posted on: 23 July 2021
Closed date: 08 August 2021
Job ref: 158300_EA
Tags: Advice, Information, Communications, PR