East Anglian Air Ambulance (EAAA)
Royston, Cambridgeshire
Norwich, Norfolk
£19,247 - £29,131 per year (depending on experience)
Permanent, Full-time
Job description

We have an exciting new opportunity for a CRM Coordinator to join our lifesaving charity.

CRM Coordinator
 Norwich or Melbourn Office & Home Working, with frequent travel into Norwich Office
Hours: Full-time
Contract: Permanent
Annual Salary: £19,247 - £29,131 per annum (depending on experience)

You will work with the CRM Manager to deliver the continued implementation and development of East Anglian Air Ambulance’s CRM system, MS Dynamics. Working with other stakeholders and our third-party supplier you will ensure the system and data is the best it can be, fit for purpose and compliant.  

Providing day to day CRM support to teams, you will fulfil support and data requests, data selection, segmentation and insight ensuring all users can create effective supporter journeys to deliver an excellent supporter experience.   

A good level of competence across the Microsoft portfolio, specifically MS Dynamics, experience of using import tools such as Scribe and knowledge of marketing systems, ideally dotdigital are essential. 

The CRM is the heart of all our fundraising, financial and engagement activity and is used by all charity staff who are not directly operational; its efficient and accurate functionality is essential to the economic success of the charity, so this role is vital to ensure we get this right.

Closing Date: Monday 21 June (9am)
Interview Date: Monday 28 June

If you would like find out more about this position and to complete the online application process, please click the apply button to be directed to our website. 

Our Support staff are currently blending home and office working, following COVID-19 safe working practices. Please make sure that any application you make clearly demonstrates that you live, or will be living, within a commutable distance of the main place of work.

At the current moment in time we have no plans to advertise this role with an agency. If that changes, we will be contacting our preferred supplier in the first instance. 

Posted on: 07 June 2021
Closed date: 21 June 2021
Job ref: 156999_EAA
Tags: Marketing, Digital