East Anglian Air Ambulance
Cambridge, Cambridgeshire
Norwich, Norfolk
£30,692 - £39,015 per annum (depending on experience)
Permanent, Full-time
Job description

Insight & CRM Manager
Location: Norwich or Cambridge
Hours: Full-time
Annual Salary: £30,692 - £39,015 per annum (depending on experience)

We have an exciting opportunity for an Insight & CRM Manager to join our lifesaving charity. You will be joining an organisation which has been accredited for the second year running by Best Companies as a top employer. Our front line crew are operating 365 days a year to save the lives of people in our region and we are progressing with our new phase in fundraising - to fund even more lifesaving missions as we move to a 24 hour service by air. This role is vital to make sure we get our fundraising right.

The job has two key areas of responsibility, firstly that of providing business intelligence through analysis and insight to improve performance and meet supporter expectations of our fundraising communications strategy; and secondly as the controller of our new CRM, MS Dynamics. The CRM is the heart of all our fundraising activity and is used by all charity staff who are not directly operational; it’s efficient and accurate functionality is essential to the economic success of the charity.

Using your management and communication skills you will create and lead an internal team of ‘Super Users’, helping to deliver training and support across the organisation and develop best practices and compliance.

East Anglian Air Ambulance (EAAA) is the charity providing a helicopter emergency medical service (HEMS) for the people of East Anglia. Since our launch in 2000 we have attended over 20,000 lifesaving missions, touching the lives of many thousands of people.

Closing Date: 23 September (9am)
Interview Date: 01/02 October 2019

For an informal discussion about the role please contact East Anglian Air Ambulance and ask to speak to Carolyn Causton, Area Fundraising Manager.


If you would like to find out more about this position and to apply, please click the button to be directed to our website where you can complete the application process.

No agencies please.

Posted on: 03 September 2019
Closed date: 23 September 2019
Job ref: 154359_EAA
Tags: IT, Digital