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London, Greater London (Hybrid)
£51,488 - £57,802 per year
Job description

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community. 

Main duties of the job

The primary purpose of the Quality Improvement (QI) department is to nurture an improvement culture that involves everyone to achieve this mission. The team’s work includes engaging, encouraging and inspiring people inside and outside the organisation around improvement, helping people build and also use improvement skills, ensuring there is support for those undertaking improvement efforts and overseeing continuous improvement through a mixture of QI projects as well as the use of QI tools. 

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Detailed job description and main responsibilities

Communications and engagement form a key pillar of the Quality department. The Senior QI Communications and Event Manager will have a pivotal role within the QI department, responsible for developing and implementing a communications strategy for the department, internal and external communications (through a variety of channels and platforms), leading on the planning of several events for both internal and external stakeholders, and supporting the department and Trust with a high standard of ‘storytelling’ through various formats. 

Person specification

Education/ Qualification/ Training

Essential criteria

  • Educated to master’s degree level or significant experience in a similar role (journalism or public relations/ events management)

Desirable criteria

  • Recognised public relations, journalism, or marketing/events management qualification


Essential criteria

  • Previous work experience in a communications / public relations role or similar
  • Previous experience with line management of supervisees
  • Previous experience with managing large scale events

Knowledge and Skills

Essential criteria

  • Excellent communications skills, both written and verbal
  • Excellent digital and IT skills with experience in content development and management and knowledge of the appropriate hardware and software for communications
  • Producing content for a range of media (videos, news, blogs, events etc.)
  • Devising and executing communications plans
  • Experience in advising project teams in communications and storytelling
  • Experience in using web monitoring and analysis tools
  • Experience of collaborative and partnership working
  • Administration and coordination experience
  • Methodical and organized approach to work ensuring the ability to work accurately under pressure

Making Things Better

Quality Improvement is a key part of our work to improve our services and refine how we do things.  We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.

We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.

Our Community

We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton.  We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.

Aiming High

We were rated ‘Outstanding’ by the CQC in 2016,  were proud to be rated ‘Outstanding’ again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.

Staff and Service Users United

We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work.  This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.

We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.


ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.

Other reasons to apply

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

What Next?

If you like the sound of ELFT, don’t waste a moment. We sometimes close adverts early if there is a high response, so apply now!

As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA)  and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers  to check and verify your qualifications who  may be contacting you on our behalf to verify the same..

If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews.

Note: Interviews will be held on Wednesday 6th December 2023.

Posted on: 07 November 2023
Closed date: 26 November 2023 at 23:59
Tags: Communications, PR, Digital

The client requests no contact from agencies or media sales.