Edinburgh, Edinburgh
£24,000 per year
Permanent, Full-time
Job description


Customer Services Manager

Position: Assistant Visitor Services Manager
Location: Edinburgh, EH8
Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Sunday
Salary: £24,000 + Benefits

Closing Date: 23 October 2019

About the role:

It's inspiring the team who present magnificence every day.

It's the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for our client so different.

Their outstanding Visitor Services team help thousands of visitors, from around the world, to enjoy beautiful works of art and the magnificence of the Palace every year.

Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.


You'll train, motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best.

You'll also oversee the day-to-day operations on site, including visitor route access, security and presentation, as well as helping to organise special events and tours.

It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or recruiting new talent for your team, you'll be the driving force behind a truly memorable visitor experience

About you:

-Have some experience managing a team, preferably in a customer-facing environment.
-You're an outstanding team player who is confident communicating with all kinds of people and enjoys getting the best out of them.
-Along with an organised approach, and excellent IT skills, you'll be able to manage and adapt to a varied workload, both in the office and on the visitor route.

This is your opportunity to develop your manegerial skills and help to deliver the exceptional.

To view the full job description and to apply for this vacancy, please click on the apply button which will direct you to their website.
You may have experience of the following: Assistant Visitor Services Manager, Visitor Services Manager, Assistant Visitor Experience Manager, Visitor Experience, Customer Service, Assistant Customer Service Manager, Assistant Operations Manager, Visitor Experience Manager, Visitor Experience, Customer Service, etc.

Ref: 89659

Posted on: 10 October 2019
Closed date: 24 October 2019
Job ref: 89659
Tags: Advice, Information