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Our community provides a home, work and companionship for 16 previously homeless and socially disadvantaged people and an opportunity for them to rebuild their lives in a supportive environment. Our residents (companions) work alongside other volunteers and staff to collect, refurbish, recycle and sell on donated goods through our shops with the aim of making the community financially self-sufficient. Everyone involved in supporting the community works as members of a small, friendly team each respecting the contribution of the others.
Support Manager Job Description
The Support Manager is responsible for the management of all activities relating to the welfare, care, development and good behaviour of Companions in the community in a manner, which embodies the Emmaus ethos. The post holder will be responsible for the planning, support, development, supervision and training needs of the Companions to enhance their skills and confidence. The post holder will support the effective delivery of the social enterprise business activity of the community, ensuring all activity meets all health and safety procedures.
Main Duties and Responsibilities
To ensure that the community maintains an annual occupancy level as set by the annual business plan and to contribute to reviews of the referral criteria.
To develop and manage the referral process, ensuring that the referral and risk assessment processes reflect the needs of the overall Community and the criteria for acceptance of companions into the community
To develop and maintain relationships with appropriate local and national referral agencies to ensure the occupancy level maintained.
Companion Support and Management
To build good relationships with companions and understand their needs and ambitions
To have monthly support meetings with each companion To ensure that rooms are ready for any new companion arrivals
To support companions to maintain their accommodation by undertaking quarterly room checks as necessary to ensure that all rooms are kept clean.
To undertake daily breathalyser tests and random drug tests for all companions
To take overall responsibility for the companion referral process, ensuring that referrals and risk assessment processes provide a balanced and safe community, based on our ability to support the companions’ needs and their ability to meet the demands of the social enterprise activities.
To complete Housing Benefit forms for the companions and submit to the local authority by deadline dates
To be responsible for the support, welfare and care of Companions, and their integration into the Emmaus Community and the wider external community, developing a sense of extended family, within appropriate professional boundaries
To develop individual support plans for companions to achieve sustained recovery from drug and/or alcohol use, mental health behaviour, or, to enter paid employment or their own tenancies.
To develop independent healthier lifestyles for companions, including leisure interests and joining positive social networks and groups
To provide support to companions for budgeting, paying bills and debts.
Ensure Companions are involved in all aspects of Community life and are part of its organisation, development and decision-making processes
To be responsible for day-to-day problem solving and conflict resolution, taking appropriate disciplinary action in a fair and consistent manner when necessary in line with Community policies and procedures
To ensure that all case files, filing and information systems are maintained efficiently
To bring to the attention of staff at weekly management meetings relevant information about companions joining or leaving the community.
To manage the facilities of the community building and grounds to ensure the community is well maintained, safe and clean and tidy.
To manage Landlord and HMO inspections
Developing Companions’ Skills
Responsible for the development of companions’ skills, individually and collectively, to enhance their individual development and that of the Community
To be responsible for the development and delivery of training to companions including the development of informal training such as basic hygiene, house-keeping and money management, and sourcing external training where appropriate, including establishing a budgeted annual training programme for companions
Develop and manage formal support processes for companions, including one-to-ones and development plans, using appropriate tools, e.g. Outcomes Star
To liaise with relevant agencies outside the Community to ensure that the specific needs of companions are met effectively.
To create and maintain links with external agencies to support the progression of Companions into independent living.
Policy Implementation and Development
Responsible for implementing policies and procedures for the community to ensure compliance with all relevant legislation.
To ensure that the Community is run in an efficient and environmentally aware way by developing procedures to limit waste and environmental damage
To assist and support the Business Manager and CEO in achieving effective business operations
To assist the CEO in the development of solidarity action within and from the community
To prepare and present reports for the CEO and Trustees
Internal and External Relations
To maintain good local and national relations, promoting the ethos of Emmaus where possible
To develop and maintain the Community’s relationship with the Emmaus movement at regional, national and international levels
Management of Volunteer Teams
To work with the Business Manager in the development of volunteers
Maintenance of Facilities and Equipment:
Manage residential premises including: upkeep and condition of all equipment, fixtures and fabric; security and emergency systems according to company policy and relevant law
Undertake weekly fire alarm checks
Health and Safety
Responsible for compliance with the conditions of the HIMO Licence, Fire Safety, Food Hygiene standards, companion welfare and safety and undertaking appropriate risk assessments as required.
Provide night time cover, on call cover and act as the responsible person on duty as per on call procedure
Perform sleep-in duties as and when required in response to incidents relating to Health and Safety, security and emergencies
To drive the community vehicle as necessary Attend such internal and other Emmaus meetings as required by the CEO.
Develop and implement procedures and processes in compliance with policies; ensure Companions, staff and volunteers are aware of and comply with relevant policies and procedures
Undertake annual reviews of all policies and procedures relevant to the role
Cover for the Business Manager absence due to sickness or annual leave
Perform any other tasks or duties deemed necessary by the CEO, within the grade level for the post
Emmaus Leicestershire and Rutland runs its business operations six days a week, Monday to Saturday and provides 24 hour, 7 day/week support to the Community. Days and hours of work will be agreed with the line manager as is appropriate within your role and responsibilities.
Emmaus Leicestershire and Rutland works with vulnerable people. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role. All roles within are subject to safe recruitment including the taking up of references, review of any information in the public domain and DBS checks.
The Support Manager must always act in a way which will maintain the good reputation of Emmaus Leicestershire and Rutland, upholding the policies and procedures of Emmaus and striving to preserve good working relationships with staff, volunteers, Companions and trustees. The Support
Manager needs to keep the appropriate and key personnel well informed of significant matters relating to community activity.
All staff must develop and maintain a positive and involved relationship with the Emmaus movement at local, regional, national and international levels.
In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’ aim to take action to help disadvantaged people. It is therefore important to encourage, develop and support volunteer involvement in the work of the Community.
Work is conducted in an environmentally-aware manner with the aim of ensuring all resources are utilised effectively and efficiently. Sound “value for money” principles are necessary in undertaking purchasing or supply of goods and services.
Maintain companion confidentiality at all times
*Solidarity within the context of Emmaus is the working with groups and individuals towards the alleviation of poverty, social exclusion and suffering and responding to local, national and international appeals for relief and support.
Terms and Conditions of Employment
Working Hours – 37.5 hours per week, Monday to Friday/Saturday
Annual Leave – 25 days per annum, plus 8 bank holidays
Employee Assistance – a 24/7 employee assistance scheme is available