The Refugee & Migrant Services Caseworker will join the Refugee & Migrant Services Support Team, who work alongside our ESOL team and volunteers to meet clients’ needs as directed by the R&MS Team Leader. The post is based at our offices in Bedford but will involve some local travel to deliver support and home appointments. Our team deliver a number of services, including:
- Welcoming and providing holistic integration support to resettled refugee families, empowering them to live independently with less support as time goes on.
- Providing vulnerable migrants with high quality information and advice, empowering them to make well-informed choices.
- Providing supported accommodation for people who have been refused asylum.
MAIN DUTIES AND RESPONSIBILITIES
- Building trust and maintaining positive working relationships with all clients, external agencies and other areas of KAP.
- Systematic recording of all notes and actions related to client support, maintaining up-to-date risk assessments and support plans using our case management system.
- Fulfilling funders’ & commissioners’ reporting requirements; generating statistics, case studies and keeping detailed records.
- Meeting resettled families at the airport and bringing them to their new homes.
- Ensuring clients understand their rights and responsibilities regarding their accommodation, supporting them to fulfil these.
- Supporting clients through advocacy to access; health & wellbeing services, welfare benefits, housing, immigration advice, community events, education, training, volunteering and paid work.
- Assisting resettled families’ children to access education and ensuring appropriate support is in place for them.
- Provide advice and support to resettled families through home appointments in Bedfordshire.
- Provide advice and support to clients both remotely and at in-person meetings
ADDITIONAL DUTIES & RESPONSIBILITIES
- Maintaining working practices that reflect the overall ethos and vision of KAP, including following our policies, procedures and code of conduct.
- Respecting and supporting the whole KAP staff team, contractors and volunteers.
- Taking responsibility for your own workload and your own personal development.
- To actively participate in supervision sessions (1-2-1s, team meetings and annual reviews).
- Attending and being involved in team meetings, training, prayer / worship times and social activities, as well as all personal development meetings, including supervisions and mentor sessions.
- This role may require working occasional evenings and weekends.
In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of King's Arms Project.
The client requests no contact from agencies or media sales.
Referral / Duty Line Worker
Temp: 6 - 8 week contract
Pay: £13-18 per hour
Location: London with hybrid working
Part time or full time hours offered
Our client is seeking a dynamic individual to join us as a Referral Line Worker with a focus on service level admin and data/CRM management.
Key Responsibilities:
- New Referrals: Efficiently handle new referrals, ensuring a smooth and prompt intake process.
- Info Mailbox: Respond promptly and thoughtfully to inquiries received through the info mailbox, maintaining a high standard of communication.
- Data Management: Ensure accurate and timely input of data into the system, contributing to the overall efficiency of our operations.
- Reports: Pull reports prior to quarter-end, supporting the organisation's commitment to data-driven decision-making.
- Funding Streams: Assist in the allocation of funds to relevant service areas, ensuring financial resources are optimally utilised.
Qualifications:
- Strong organisational skills with a keen eye for detail.
- Experience in CRM management and data entry.
- Ability to manage multiple tasks efficiently.
- Familiarity with funding stream processes is advantageous.
What We Offer:
- Opportunity to contribute to a vital LGBTQ+ support network.
- Professional development in data and CRM management.
- Inclusive and supportive work environment.
Please note, you have to be part of the LGBTQ+ community to be suitable for this role due to the mission and service users that will be involved!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
REDRESS is recruiting a Communications Assistant to support on a range of communications activities. This is an exciting opportunity to be a part of an international human rights organisation. We are seeking applications from individuals with an interest in the issues that we work on, excellent organisational skills and strong writing skills.
REDRESS has a diverse team from different backgrounds and with different experiences. Under our Equality Policy, we welcome applications from people of colour, LGBTQI+ people, and disabled people, who are currently under-represented. We will use positive action under the Equality Act 2010 to appoint from these groups if two candidates are equally qualified. We are also trying to recruit globally where UK immigration law permits it.
Who we are
REDRESS is an international human rights organisation based in London and The Hague that pursues legal claims on behalf of survivors of torture in the UK and around the world to obtain justice and reparation for violations against their human rights. We represent survivors to access justice through human rights cases against governments, civil cases against individuals, instances when we call for human rights sanctions and advocate for law enforcement bodies to prosecute perpetrators under the principle of universal jurisdiction.
Our approach is strategic, so that as well as representing an individual we target the policy reasons that enabled the torture to take place, by building a campaign that uses advocacy, community engagement and communications to influence change.
Our 2025 Strategy identifies torture related to dissent and discriminatory torture as our two thematic priorities. We also support the anti-torture movement through our solidarity programme.
REDRESS has undertaken a process of growth and modernisation over the last few years. You can find information about the organisation in the latest Trustees Annual Report.
Position Profile
The main responsibilities of the role are:
- Writing, editing and proof-reading content for REDRESS publications and other communications materials, such as press releases, newsletters, marketing materials.
- Helping manage our social media platforms and website by planning, creating and scheduling engaging content, including graphics and videos, and SEO content.
- Maintaining, and growing our GDPR compliant stakeholder lists.
- Manage engagement and regular communications with our supporters and donors.
- Supporting the planning and delivery of in-person and online events.
- Monitoring relevant data to meet deadlines and support with the preparation of performance reports.
- Assist with the management of the pipeline of REDRESS publications.
- Use an InDesign template to design some short publications.
- Research and draft proposals in line with organisational requirements, working collaboratively with relevant staff.
- Support the administrative work of REDRESS in other ways.
The position is also expected to carry out such further duties as may reasonably be required from time to time by REDRESS.
Person Specification
This is an entry level position, and so we will consider candidates at the beginning of their career, with some relevant experience.
Essential Competencies
The successful candidate will need to have the following essential competencies:
- A relevant university degree or diploma or equivalent experience.
- Excellent written and verbal communication skills in English.
- Experience drafting content and adapting style for different audiences.
- Good working knowledge of Microsoft Office suite of software, particularly Excel, with experience or aptitude of using contacts databases and other computerised forms of systems management.
Desirable Competencies
A strong candidate will also have other desirable competencies:
- Relevant experience such as internships, volunteer roles, educational work placements, or work experience, preferably within a charity environment.
- Experience of working with a web Content Management System, e.g. WordPress.
- Experience of using analytics tools such as Google analytics to monitor, interpret and improve digital performance.
- Knowledge of SEO techniques and best practice.
- Fluency in a language other than English, in particular French, Arabic or Spanish.
Personal Attributes
To work for Redress, the candidate should have the following personal attributes:
- Happy to work collaboratively as part of a small and energetic team with a wide range of personalities.
- Highly efficient and organised, with an ability to multi-task, show initiative, solve problems, and take a hands-on role when necessary.
- Able to think and work strategically, creatively, and under pressure.
- Able to understand and support the aims, objectives and values of REDRESS and reflect them in all aspects of work.
- Able to work with victims of human rights abuse with a range of specific needs.
Terms
Reporting. The position is part of the Communications team and will report to the Head of Communications.
Hours. This is a full-time position at 35 hours a week. Evening and weekend work may be required from time to time.
Location. The position is based at the REDRESS office in London.
Flexible Working. REDRESS is an “in-person” organisation and we value team work, but we have a flexible working policy which allows for working from home. Staff are currently required to be in the office at least two days a week.
Salary. REDRESS has fixed salary scales, with annual cost of living increases, and the
possibility of step increases with strong performance. This is an entry level ‘assistant’
position, and the salary is £31,681 (A1 on our salary scales). There are annual cost-of-living
increases, and the possibility of a step increase with strong performance.
Duration. The contract is for an initial term of 6 months for maternity cover but is likely to be extended if funds are available.
Start date. The position would start end of April/early May.
Probation. There is a six-month probationary period (if the contract is extended).
Pension. REDRESS offers a pension contribution of 10% of the salary.
Holiday. There are 25 days of holiday per year, in addition to UK public holidays. The office
Is also closed between Christmas and New Year.
Status. The candidate must have the right to live and work in the UK. Unfortunately, we cannot sponsor a UK immigration process for this role.
Interview process. We expect to do two rounds of interviews. We may ask candidates to make a short presentation as part of the process but will provide information on that nearer the time.
- First round Interviews will take place on 12 April 2024 and will be on-line.
- Final round interviews will take place on 19 April 2024 and will be in-person at our office in London.
How to Apply
Please upload to our recruitment portal a single PDF file with:
- A cover letter of no more than one page explaining (a) why you would like to work for REDRESS, (b) how you fulfil the personal specification for the role, and (c) how you will contribute to the diversity of REDRESS.
- Your CV or resume.
Please also complete the anonymous Diversity Monitoring Form. We use the information from the form to tell us about the diversity of the applicant pool for each of the positions that we advertise. We keep the conclusions of the analysis for our records, and the underlying data is destroyed three months after the recruitment closes.
Deadline: 1 April 2024
The client requests no contact from agencies or media sales.