Marketing Assistant Jobs
About us
The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all. We have a high profile and strong reputation for influencing health and care policy, providing leadership development and producing excellent communications.
The role
We are looking for someone who wants to start their career in marketing and is interested in learning more about CRMs, email marketing and measuring the effectiveness of marketing campaigns. As part of the King’s Fund’s centralised Marketing function, you’ll be at the heart of giving colleagues and customers a consistent, joined-up experience and play a key role in our marketing strategy. You’ll deal with a spectrum of work, spanning everything from writing and creating compelling copy (for both online and offline marketing activity); diving into our CRM system, ensuring data accuracy and managing lists; to pulling together evaluation reports, analysing campaign performance, identifying trends, and providing actionable insights. With support from your manager and rest of the team, it’s a great role to build your expertise and gain valuable marketing experience.
To join us, you’ll need a keen interest in marketing and a blend of creativity and precision to write clear and compelling copy for marketing materials including email campaigns. You will enjoy communicating with people, both in person and on paper. Attention to detail is important and you will be proficient in Microsoft products including Excel. Beyond this, you must be organised, flexible and as passionate about our work as we are.
The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. We are in the process of developing our long-term policy on this, although the expected minimum time in the office will remain 40% (pro rata).
In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.
How to apply
To apply, please go to our web-site and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discussion options.
Please note that to apply, you must have existing documented proof of your right to live and work in the UK.
Closing date is 7 May at 9.30am.
Interviews will be held on Tuesday, 14 May in our Central London office. Role available to start shortly thereafter.
The King’s Fund is committed to equal opportunities in all its activities and appointments will be determined solely on merit. Applications are welcomed from all sections of the community, including those from minority ethnic groups and those with disabilities.
The client requests no contact from agencies or media sales.
Our consultant-led team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home.
Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most. Everyone at the hospice has a part to play in providing excellent care and support for local people facing life-limiting illnesses and their families.
The Role:
The Marketing Assistant will play a key role supporting the Marketing & Communications team in implementing the integrated communications strategy and providing marketing support for the promotion of hospice services and income generation activity.
Your day-to-day tasks will be varied, but typically will include assisting with delivering our social media calendar, creating engaging content for use across our communication channels, writing copy for press releases and arranging photo calls, assisting in print and publication production, and updating content on the website.
What you need:
The successful candidate will have experience working in a similar marketing role or have a qualification in marketing or communications and demonstrate a strong team ethic and creative flair. You must be highly organised and have excellent communication and relationship building skills. You’ll need to be able to work well within a busy team and able to work on a number of projects simultaneously.
Why Bolton Hospice?
You will be working within a friendly and dynamic team in modern, open plan offices (with flexible working and some home working if this suits you). We offer our employees generous annual leave (35 days a year including bank holidays), a contributory stakeholder pension scheme, life assurance, a healthcare cash plan, free parking (6 months on-site, 6 months off site) and excellent training opportunities.
Closing Date for Applications: Sunday 28th April 2024
Interviews will be held w/c 6th May 2024
Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy
The client requests no contact from agencies or media sales.
This is a new role to deliver projects to raise our profile, enhance our brand visibility, drive engagement, raise income and help us to develop positive relationships with our key stakeholders and audiences.
Key responsibilities, reporting to the Head of Marketing and Communications:
- General: Provide day-to-day marketing and communications support to the wider organisation and to promote our programme delivery and our philanthropy advice offers.
- Web: Regularly review and update existing website content, including responding to requests from across the team.
- Social media: Manage the social media calendar, including sourcing and creating content, across all platforms – in line with our content and marketing strategy.
- Engagement and evaluation: Grow engagement with our channels and evaluate our social media and web activity as well as manage our Google analytics, producing reports as required.
- E-communications: Create e-newsletters, e-bulletins and deliver other email marketing as needed and manage relevant mailing lists in line with GDPR.
- Storytelling: Build our storytelling resources (case studies, photos, film) to enable us to demonstrate the impact of our work and to inspire more donors to support us and groups to apply for grants.
- Copywriting: Create copy as needed for marketing collateral and publications, reports, campaigns and website.
- Press and PR: Research stories, produce press releases and case studies, maintain media lists and record and evaluate media coverage.
- Brand Management: Manage our library of brand assets. Liaise with grant recipients regarding the acknowledgement of our funding and use of our logo. Review and establish a new online Photo Library, ensuring imagery is collected and stored in line with GDPR.
- Printed materials: Manage the design and production of reports and marketing collateral.
- Events: Support the delivery of organisational events and attend relevant external events to promote our programme delivery and our philanthropy advice offers.
- Video editing and creation: Develop our capacity to produce our own video content to support our marketing and communications activities.
- External suppliers: Liaise with printers, web agency, caterers and other suppliers when required.
- Contribute as a team member to the overall development of the Community Foundation.
- Undertake any other reasonable duties and responsibilities as directed by the Head of Marketing and Communications.
We will recruit for this position based on attitude and potential as well as knowledge and skills gained through direct experience. We also welcome experience from outside of traditional full-time work. If you don’t meet all the requirements, please don’t be put off applying.
- A natural storyteller with excellent written skills. Experience of writing engaging and inspiring copy for different audiences, channels and functions desired.
- Social media savvy. Experience in managing content and growth across multiple channels desired.
- A good eye for design with a strong understanding of brand. Experience of using software packages to create basic print materials as well as digital and video content desired.
- Embraces technology. Experience of using a range of digital communication channels and tools, and comfortable with content management systems, email management software and social publishing tools desired.
- Excellent interpersonal and communication skills, including the ability to build and maintain relationships with internal and external stakeholders and supporters.
- Excellent administration skills and attention to detail.
- Highly organised and happy to juggle projects and activities and respond swiftly to circumstances when required.
- Proactive and self-motivated with the ability to work autonomously but also as part of the wider team.
- Flexible and open, excited to take on new challenges and learn new skills if the role requires.
- Creative and enthusiastic with the ability to bring fresh ideas to our work.
- Passionate about using your skills and knowledge to help us transform the lives of local people.
This is a full-time (Monday - Friday working 9am - 5pm) position and with opportunities for hybrid working with some time each week in our office in central Devizes. (Please note during the probation period the successful candidate will be expected to be in the office up to four days a week). Occasional travel throughout Wiltshire and Swindon will be required so the ideal candidate will be based in the county and therefore a driving licence is desirable.
Salary £23,400 - £27,000 depending on experience. If you are interested, please visit our website and download the application pack below for further information about us, the role and how to apply.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are recruiting for a Fundraising Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients
We are an ambitious Hospital charity with an exciting opportunity to join us on our team as a Fundraising Assistant, initially on a three month contract with potential to extend.
We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.
About you
Ideally you will already have experience in an administration or customer service role and looking to start a career in fundraising. You will be looking for 20-37.5 hours a week and can work flexibly including some evenings and weekends to support at fundraising events.
Main duties of the job
- Provide support to the department on a range of administrative tasks including, dealing with enquiries (postal, telephone, email, face to face), opening and sorting post.
- Work to build excellent relationships with donors to provide a high standard of customer care.
- Process one-off and regular donations ensuring procedures are followed and information is recorded correctly onto the database and thank you letters are sent.
- Work with cancer centre volunteers to support the team with administration tasks.
- To undertake specific fundraising projects and attend events as necessary or as required to support the department’s fundraising.
- To assist the fundraisers with administration of staff lottery, raffles and prize led promotion and fundraising as required.
- Support all fundraising activity and represent the charity at internal and external events.
- Manage ‘Gift in Kind’ donations and our ‘Gift in Kind’ Campaigns.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
The client requests no contact from agencies or media sales.
ISEAL is offering an exciting opportunity for a proactive and well-organised individual to join as an Assistant in our Policy and Engagement team. The role will provide administrative and coordination support to the activities and projects of the team. The successful candidate will provide thoughtful administrative, research, events delivery, mapping and tracking and communications support in a dynamic sustainability policy landscape, leading to valuable exposure to ISEAL and our community members’ work. If you are looking to kickstart your career in sustainability with a committed, respected and fast-paced international organisation, this role will provide you with some excellent insights and networks.
ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. ISEAL’s Credibility Principles and Codes of Good Practice are used globally to guide the development of credible sustainability systems and to evaluate the credibility of sustainability claims.
The core objective of the Policy and Engagement team is to support governments, civil society and other business influencers to understand, identify and use credible sustainability systems. We do this through direct engagement with relevant government bodies in priority countries, engagement with individual businesses and business platforms and building community member awareness and knowledge about relevant policy files and implications of new policies for their schemes. The team also has a key role in convening members on specific policy issues and supporting a more collective voice and approach to influencing policy developments around sustainability.
To be considered for this role, you will need to be highly organised and reliable, with attention to detail and an ability to follow instructions. You should be comfortable carrying out multiple activities concurrently, enjoy working on a varied and changing set of tasks related to policy and sustainability. You have a strong interest in engaging with complex systems and problems and in learning more about topics related to sustainability standards and policy. You have a positive and proactive attitude to support the team and its goals and are eager to expand your knowledge and skillset by working on a range of activities. You have a friendly and professional demeanour and are comfortable in your communications and interactions with colleagues and external stakeholders. Alongside basic skills in research and task management you have had experience with varied IT tools and systems and are able to support with the use of the platforms and tools ISEAL uses.
In return, the role will provide an exciting introduction to a range of policy topics and an insight into working in an international not for profile organisation.
Key Responsibilities we will entrust you with:
Events
- Assist in organising event logistics for virtual member working groups on various topics (due diligence, claims, deforestation regulation) including tech support with platforms such as Zoom and MS Teams
- Support content preparation e.g. power point slides
- Communicate with speakers and draft and send event follow up e-mails
- Support project management, engagement tracking, outreach and administration
- Assist with any in-person events, including scouting for venues, support with logistics and preparation of agendas, communication with participants etc.
Communications and platform management
- Maintain relevant pages on the ISEAL internal platform and ISEAL website
- Support with drafting external communications and liaise closely with the ISEAL communications team
- Draft text for position papers, briefs and reports to be used on ISEAL social media channels (Twitter, LinkedIn)
- Contribute to newsletter drafting and coordinate distribution
Team organisationand support
- Assist with scheduling team meetings, preparation for away days and any workshops
- Support with note taking for team meetings, key external partner calls or member meetings
- Assist Director Policy and Engagement with team coordination activities
- Keep team organised with maintenance of team calendar, external events tracking, tracking of key metrics or KPIs, maintenance of folder structure
General Administrative support
- Support with contract management, using ISEAL templates and agreed timelines
- Be first point of contact for Community Members and external partner queries
- Proof-read, edit, design, and format documents in Word and Powerpoint, using ISEAL templates
Experience, Knowledge and Attribute
- Experience working or interning in a support/administrative role, ideally in international NGO, professional or membership organisation
- Interest in and possibly some knowledge of policy areas (due diligence, sustainability claims, etc)
- Some understanding of, sustainability standards and certification, which may have been gained in academic, internship, employment or voluntary settings
- Strong organisational skills, and experience supporting on administration, meeting coordination, logistics, contracts, budget tracking, etc.
- Confidence in communications with peers and external partners, comfortable in public speaking situations (e.g. webinars, workshops etc)
- Good time management and ability to organise multiple simultaneous tasks efficiently with precision and strong attention to detail
- Excellent written & spoken English, with proven ability to write clearly and concisely
- Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including regular international time-zone calls
- Ability to thrive in a dynamic work environment with changing projects and working with multiple project leads
- Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
Additionally desirable
- Interest in social and economic sustainability
- Some experience working from home and/or with a manager off site
- Experience using newsletter systems, preferably MailChimp
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is an initial contract of one year with the possibility of extension
Working hours: Full time, 37.5 hours per week
Salary: £25,500-£28,500 p.a. depending on experience (full time, 37.5 hours per week)
Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder will be required to undertake occasional international travel
The client requests no contact from agencies or media sales.
Beat is the UK’s eating disorder charity. We are looking a new Fundraising Administration Officer to support our passionate and ambitious team.
You will provide administrative support to the marketing and income generation team to help us raise the vital funds to help more people than ever before.
One of the most rewarding aspects of the role is the opportunity to work closely with fundraisers with a connection to Beats cause. Candidates with the personability to work with people, with a positive attitude and ability to empathise with stakeholders will therefore do well in this role
The client requests no contact from agencies or media sales.
Join our talented multi-disciplinary college team as a Learning Support Assistant in North London. Come and support our students aged 16 - 25 with learning differences, with their learning, work experience, personal growth and independence.
We specialise in horticulture, retail and general employability skills. You will support our students to participate fully at the Harington Scheme’s training centres in Highgate and Hornsey or on work experience. There will also be opportunities to support with enrichment, mentoring and group activities. We promote high standards of welfare, self-care and independent living skills for the individuals we support.
About you
We are looking for someone with excellent verbal and written communication skills, along with patience and understanding to work with students to give them maximum choice and independence. You must have previous experience working with learners with learning disabilities, ideally within a classroom setting.
You should have literacy and numeracy skills with at least grade 4 in GCSE Maths & English.
You may also be a keen gardener, have experience in retail or experience of supporting people into employment.
About us
Harington is an Ofsted regulated specialist college based in north London, working with young people with learning differences aged 16-25. Our students undertake individualised learning programmes that lead to vocational qualifications and other aims, including gardening, retail, English, maths, employability and independent living. We also deliver a supported internship programme.
Our charity's learning centres in Highgate and Hornsey alongside our charity's gardening business and two charity shops, provide a unique opportunity for students to practically apply their learning on work experience placements. We also work with other employers to provide opportunities in other settings to meet the aspirations of our students.
Our larger Highgate training centre is located in beautiful grounds, with a 1.8 acre horticulture site where we grow vegetables and flowers to sell at local markets.
Our benefits
If you are looking for flexibility in a role to fit around your other life commitments this could be for you. We are looking for someone that can work between 3 or 4 days a week. These can be flexible. This is a term-time only role with shorter days which run from 8.45am - 4.15pm apart from Wednesdays, when we finish at 5pm. (Please see our website for the exact term dates).
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
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Opportunity to pursue recognised qualifications and training
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Confidential employee assistance programme
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Cycle to Work Scheme
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Fully paid for DBS
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Contributory pension scheme
Equality, Diversity and Inclusion
We value diversity and positively welcome applications from all backgrounds. This will help ensure our workforce better reflects the diverse wider community we support.
Safeguarding
We are committed to safeguarding and promoting the wellbeing and safety of our students and our staff. We expect everybody working for the Harington to share this commitment. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service for applications of employment as part of our safeguarding procedures.
Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
How can you apply?
To apply, please send us a CV and show how us how you meet all of the essential criteria in the person specification by writing a personal statement which is a maximum of two sides of A4. The closing date is 9am on Thursday 25th April 2024. The interviews will be held on Friday 3rd May 2024.
All offers are conditional and subject to satisfactory pre-employment checks and references including an enhanced DBS check. The salary range advertised is based on the full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.
Previous applicants need not apply.
The client requests no contact from agencies or media sales.
Founded in 1903, Fauna & Flora is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.
Fauna & Flora is seeking qualified candidates for the position of Programme Assistant to deliver effective support to the Conservation Capacity & Leadership team. The successful candidate will assist the Director and Conservation Capacity & Leadership team members in delivering the programme’s targets, through administration, basic finance and logistical support, disseminating learning and communications. The role will in particular support Fauna & Flora’s conservation leadership, partner support, and professional development initiatives.
You will have strong relevant experience in an administrative role, with excellent numeracy, organisational and time management skills and a structured and methodical approach to work.
Your excellent interpersonal skills will enable you to build strong working relationships with colleagues. You will be a self-motivated team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount. With excellent communication skills, you will have a proven ability to write for a range of audiences. Fluency in English is essential.
In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
The closing date for applications is 3 May 2024. Interviews are likely to take place during the week commencing 13 May 2024.
The client requests no contact from agencies or media sales.
Fundraising & Philanthropy Assistant
Full Time – 35 Hours per week
Salary: £22,000 - £24,000 depending on skills and experience
Location: Beechcroft House and Hybrid
The Hampshire and Isle of Wight Wildlife Trust is a grassroots movement working for nature’s recovery and to bring people closer to nature.
‘Our vision for a wilder future is beautiful and vital!’
Our future has to be wilder!
We are seeking a Fundraising & Philanthropy Assistant to join our cause.
Our fundraising team is ambitious, with a strong track record of success and plans for growth. Working within the Marketing & Fundraising department, this is a varied role which provides support to the Trust’s philanthropy and fundraising efforts in generating income and providing an excellent supporter experience.
The post-holder will be expected to undertake tasks including admin and data support for the team, providing first-class stewardship for supporters and donors, researching new prospects or potential funding opportunities, and helping to plan and run our exciting and developing events programme.
We’re looking for a proactive, enthusiastic and highly organised individual with excellent communications skills. This role would suit somebody with outstanding people skills who is keen to develop their knowledge and skills within a busy and successful fundraising department.
Wild About Inclusion!
As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.
We are happy to discuss the possibilities of hybrid and flexible working
This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which suits the candidate. Traditionally, office hours are Monday to Friday, 9am-5pm with an hour lunch break.
We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme and more.
Closing date: 22 April
Interviews: 29 April
To apply for the role, please click on the 'Apply Now' button at the top of the page. In the ‘supporting information’ section, you’ll need to demonstrate, with detailed examples, how you meet the job requirements using the Job Description and Recruitment Pack on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Brain Tumour Research is looking for a Supporter Care Administrator to provide support, and to help our donors and supporters fundraise, in turn building connections to ensure a lifetime relationship between the charity and individual.
Supporter Care Administrator
Location: Head Office, Milton Keynes
Salary: Circa £23,000 per annum
Hours: Monday to Friday, Full Time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, access to a Employee Assistance Programme and option to join our healthcare scheme.
About the Role
This is a fantastic opportunity for an individual who wants to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK.
As Supporter Care Administrator, you will be a key part of the thanking process, writing letters to donors and supporters as well as providing help with fundraising. The purpose of this is to build a lifetime relationship with our supporters, from start to finish and beyond.
About You
If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you.
Do you have:
- Experience of working with members of the public and/or volunteers
- Excellent written and communication skills
- Experience working with Microsoft Office and a CRM database
- Ability to converse authentically and empathetically with members of the public who may going through or have just gone through a difficult experience
About Brain Tumour Research
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
We are invested in our employees and are proud to be accredited by Investors in People.
Closing Date: 28th April 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also have in experience in, or looking for a career in: Administration, Support Care, Support Care Administrator, Supporter Care Assistant, Charity Administrator, Fundraising Administrator, Charity Assistant, Office Administrator.
No agencies please.
Department - RFC Recreation Club
Reports to - Duty manager with dotted line reporting to assistant director of innovation
Reports to you - None
Hours of work - Part-time - 30 hours a week per week not including breaks, over four days
Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital
Salary - £22,800 per annum, pro-rata- subject to skills and experience
The role
The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.
The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.
The team
The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
RFC Recreation Club: The aim of The Rec Club
- The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups, clubs, and Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
- The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.
Receptionist Job Purpose and Key Responsibilities
- Greet and welcome visitors in a professional and courteous manner.
- Answer phone calls
- Schedule bookings for prospective and existing clients
- Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
- Maintain a tidy and presentable reception area.
- Receive and distribute incoming mail and deliveries.
- Provide general administrative support, including photocopying and filing.
- Assist with scheduling appointments and coordinating meetings for the club manager.
- Update and maintain club records and databases.
- Provide information on club fees, packages, and offers.
- Handle inquiries from visitors and provide accurate information.
- Collaborate with other team members to ensure efficient reception operations
Customer Service / Quality
- Provide a warm welcome and work with the team to continually improve the overall member experience.
- Provide an informative general induction for new club members.
- Direct any customer complaints to the appropriate person.
- Direct any questions about services or club equipment to the appropriate person.
People
- Communicate performance standards and expectations, in a way that motivates your fellow club members.
- Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.
Key Relationships
- Working with our members
- Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
- Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital
Person Specification
Qualifications, Experience, Skills & Knowledge
Qualifications
- CSE/GCSE in Maths and English or equivalent
- First aid/defibrillator qualified (desirable)
Experience
- A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
- Previous experience working with the public.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience of working in a multicultural environment
- Desirable to have database system user experience and/or sales and marketing experience.
Skills and Knowledge
- To have excellent communication skills both verbal and written
- Excellent interpersonal skills and ability to proactively build relationships and networks.
- Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
- Able to multi-task
- An understanding of membership systems
- Understanding of confidentiality & working with integrity
- Work to tight deadlines and deliver results.
- To be flexible, tactful, diplomatic, and supportive in your approach
Communication
- To have excellent communication skills both verbal and written
- Ability to:-
- empathise and support staff positively
- Ability to build supportive and trusting relationships.
- Strong commitment to the RFC values and providing excellent customer experience.
Managing Own Performance & Development
- To be able to: -
- work under pressure and to deadlines
- prioritise and manage own workload.
- demonstrate continued attention to detail and accuracy.
- problem solves.
- To be willing to continue updating own knowledge and skills.
- To be self-confident and willing to take responsibility.
Other Requirements – We expect you to:
- Take time for personal development, contributing learning and ideas to the wider team.
- To work unsupervised
- To work to tight deadlines and deliver results
- To have a positive professional work attitude
- Be highly motivated and able to take the initiative
- Have a strong affinity with the NHS and philanthropic values
- Have attention to detail
- Support your team and your other colleagues
- Attend meetings and training as required
- Be flexible and respond to the needs of the charity
- Attend supervision on a regular basis with the line manager
- To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
- Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
- Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
- Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
- To undertake any additional relevant duties as required
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Coverletter addressing how you meet the criteria set out in the job description and person specification
Please note, that applications submitted without a cover letter will not be considered for this role.
Closing date for application: Wednesday 24th April 2024, 12 noon
Interview date: Wednesday 8th May 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Benefits:
Core benefits
- 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
- A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
- A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
- Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
- A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
- Expert financial advice from our financial partner, the London Credit Union
- Savings on purchases with the Blue Light Card
- Our Death in Service benefit
Support for your health and wellbeing
- Gym, pool and classes at our Rec Club in Hampstead
- Secure bicycle parking and shower facilities at our Hampstead site
- Running club
- Monthly guided meditation
- Free massage therapy from our complementary therapy team
- Menopause peer support group
- Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Should you require more information regarding this post, please contact our office.
The client requests no contact from agencies or media sales.