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Counselling Service Coordinator

Epilepsy Action
Leeds, West Yorkshire (Hybrid)
£25,475 per annum pro rata (Actual £20,675 per annum)
Job description

Hours: Part Time; 28 hours a week over 4 days​

Location: Remote or Hybrid Working (Leeds, West Yorkshire based)​

Contract: FTC until end of September 2024​​

About us​​​

As we embark on our new 2024 - 2030 strategy we are excited to welcome someone to our team who is as committed and excited about supporting us to achieve our strategy.

Our team are committed to achieving our ambitions and 99% of our staff told us they are proud to work for us in our 2023 staff survey.​

If you're excited to help shape the future of a charity that makes a difference to the lives of over 600,000 people in the UK with epilepsy, we'd love to hear from you.​

About the role

We have recently been through an exciting period of change and are looking for a passionate person who share our values to join our team.

We are now looking for a Counselling Service Coordinator who will support all elements of the counselling services across Northern Ireland and Wales, assisting with the efficient delivery of the service and provision of administrative and service support to the counselling team across the UK.

The successful candidate will be responsible for managing all referrals, including triage and making onwards referrals, providing a critical point of contact for individuals clients wanting to access our counselling support. The role is responsible for ensuring holistic and empathetic support to people accessing the service, and where appropriate following Safeguarding procedures.

This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery. We are looking for someone who:​​​​

  • Has a minimum 12 months administrative experience within a mental health. clinical or charity setting.​​
  • Has experience of working in a fast paced client centred environment and can identify efficiency measures and implement changes as required.
  • Has IT literacy and experience of using CRM system or cloud-based IT software.
  • Has excellent communication and interpersonal skills and the ability to generate effective working relationships with a variety of stakeholders (from voluntary, statutory and community services)
  • Is able to identify and handle confidentiality and safeguarding issues sensitively and professionally.
  • Has excellent decision making qualities, organisation and problem-solving skills, with the ability to use your own initiative and work under pressure to meet deadlines.
  • Has a positive approach to working in a team and contributing to wider organisation goals.
  • Has demonstrable commitment to our vision, aims and values.
  • Is able to travel for business purposes as required, including travel to Northern Ireland and Wales.​

Closing Date: 27th November 2023

Interviews: 6th December 2023

Posted on: 14 November 2023
Closed date: 27 November 2023 at 23:59
Tags: Admin, Social Care/Development