Marylebone, Greater London
£25,000 - £32,000 per year
Permanent, Full-time
Job description


Demand for our specialist tutoring services to children in care and with SEND has rocketed with the COVID19 pandemic. We are seeking an excellent addition to our team to support the increased demand for our provision and scaling of our organisation. 

The Organisation

Equal Education is a social enterprise with the aim of improving educational outcomes for the most vulnerable children in society, including those who are in the care system, and those with special educational needs. We believe in providing meaningful educational provision to those for whom mainstream education is not working or is not an option.

We work with over 600 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

The Role

We are looking for a Programme Coordinator with a knack for keeping things organised and maintaining workflows whilst ensuring quality support for the children and young people, tutors, schools, teachers, social workers, parents/carers, and Local Authorities that we work with. You will use strong communication and empathy skills, and apply excellent case management skills to creating lasting and impactful tutoring and client relationships. 

Working as part of our Programmes Team, you will be assisting with day-to-day tasks including:

  • Providing ongoing support to young people, parents/carers, tutors and Local Authority partners to ensure a smooth running of tuition programmes;

  • Coordinating cases which are sometimes complex and can involve multiple parties, including social workers, and supporting multi-agency collaboration;

  • Working closely with schools and Local Authority Partners to provide them with updates on tuition programmes and progress made by the students;

  • Reviewing tuition reports for quality assurance and support tickets;

  • Resolving issues to ensure tuition runs smoothly, escalating to management when needed;

  • Monitoring tuition hours utilisation and liaising with clients with regards to continuation of tuition;

  • Coordinating exam specific tuition requirements for students in exam years;

  • Providing support to tutors to resolve their queries and updating them on any potential change of circumstances with their tutoring programmes;

  • Supporting the development of our  tutor community, in which we offer training, best practices, knowledge sharing on Equal Education processes, etc.

In addition, there might be a need to support the Programmes team with:

  • Allocating members of our Tutor Community with new student referrals; 

  • Liaising with parents/carers/teachers to confirm schedules and availability of their children/students and supporting them throughout the placement to ensure the child’s education and engagement is the priority;

  • Recruiting new tutors to work with our organisation.

Person specification

The ideal candidate will be confident in providing day-to-day operations management/support with a strong emphasis on the quality of the tutoring relationships that you broker. As a key link between our stakeholders and clients, you will need to be a clear and confident communicator and know when to draw on the expertise and advice of management.

You will have a strong desire to work on a key social problem. You enjoy working in a fast paced and agile environment, switching often between tasks. Able to work with uncertainty and ambiguity, seeing constraints as an opportunity to be creative and try innovative ideas. Proactive in finding what needs to be done and having it completed, no matter how complex or trivial it may be.

The willingness to build a strong relationship with people face to face, over the telephone and email. Being happy to spend time with people through a variety of interactions. Have a good understanding of team work and will work with the team to create an inclusive team culture. 

Essential skills/experience

  • Ability to prioritise effectively in order to meet short term and long term deadlines.

  • Ability to work effectively with multiple agencies and know when to escalate issues, particularly with regards to safeguarding.

  • Strong communication skills, both in writing and verbally, transparent record keeping. 

  • Caring and empathetic about the education outcomes of children in the care system.

  • Advocacy skills to ensure timely delivery of services to the children we work with.

  • Good understanding of business processes and strong attention to detail.

  • Professional and polite telephone manner; have the ability to speak to individuals from a wide range of backgrounds; from social workers to senior local authority officers be empathetic with parents/carers in difficult situations.

  • Proactive in responding to issues and a problem solving mindset.

  • Knowledgeable of safeguarding requirements and best practice in handling sensitive data and issues.

  • Knowledge of key issues relating to LAC/SEN, including trauma and attachment awareness. 


  • An understanding and experience of the schooling system and wider education landscape.

  • Understanding children’s services and delivery of local services.

  • Experience or knowledge of SEN provision and local offering.

  • Experience working within the local government/school and social work sectors would be a bonus.

  • Knowledge/experience of working in or with a Social Enterprise.


The job is subject to having the right to work in the UK, two professional references and an enhanced DBS check.

Route to applying

Please send in your CV with a covering letter which outlines at max 3 reasons why you are suitable for this role. Any candidates who submit without a covering letter will have their application struck out. 

Good luck!

More about Equal Education
Equal Education

The Organisation 

Equal Education is a social enterprise with the aim of improving educational outcomes for the... Read more

Refreshed on: 02 August 2021
Closed date: 13 August 2021
Job ref: 101135
Tags: Volunteer Management, Operations

The client requests no contact from agencies or media sales.