Hackney, Greater London (Hybrid)
£22,000 per year
Permanent, Full-time
Job description

Purpose of the Job

Fair Money Advice provides client focused and impact driven services. The ability to provide first class advisory and casework services that positively impact individuals, and the communities they live in, is fundamental to the way in which Fair Money Advice provides transparent and evidence-based services.

FMA is looking for a proven self-starter to support our specialist casework and advisory team as Project Support Worker.  

We are looking for someone who will provide support to a specialist team of money advisors and working closely with the Services Manager. The work will mainly be project based, administrative and will involve liasing directly with clients and partner organsiations.

This is an important and entry level job for someone looking to build skills, experience and knowledge about money and debt advice work.


Job Title                               Project Support Worker

Salary                                   £22,000

Annual Leave                      25 days paid holiday and 3% contribution to a stakeholder pension 

Hours of work                      37.5

Contract                               Permanent - (subject to continuation of funding)

Location                              Hybrid /Outreach locations as required


Training and development


Fair Money Advice will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Fair Money Advice in building capacity amongst its team members. 


Main Duties and Responsibilities

Personal debt and its consequences have an enormous affect on individuals and families alike. Fair Money Advice works with partners to provide budgeting advice and support to try and alleviate these difficulties working with individuals to prepare detailed financial statements and explore ways of maximising their income and reducing outgoings. Advisers from FMA also negotiate with creditors directly on behalf of clients and set up manageable and sustainable repayment arrangements whilst providing comprehensive casework services. 

The post holder will work closely with the Senior Adviser/Technical Supervisor to provide a quality user-led service to clients, meet contractual targets and maintain quality standards.

The post holder will also be required to coach and supervise volunteers/new staff.


The post holder will report directly to the Services Manager of Fair Money Advice

Tasks & Responsibilities 


  1. Provide administrative and case management support to advisers supporting them to assist individuals face to face, via written correspondence and over telephone. 
  2. Support Senior Adviser/ Supervisor with administrative and reporting 
  3. Work closely with Service Manager on reporting and data audits 
  4. Support Partnerships Officer with ad-hoc duties
  5. Ad hoc duties as set by Managing Director


 Coordination of Fair Money Advice Services


  1. Systems and Quality Control Management - ensuring that procedures and policies are fully adopted across all advice services.
  2. Contribute to revising and improving systems to ensure efficiency and adherence to Data Protection and other standards.
  3. Supervision of volunteers or junior staff – provide necessary support to carry out their work, coordinating enquiries allocation. 
  4. Data Management- ensuring that systems and data control are in line with regulatory and funding requirements.
  5. Work with Service Manager on data audits and maintaining and producing regular performance / impact reports


New Product Development at Fair Money Advice


  1. Networking - promoting the FMA image across all local and relevant networks 
  2. Investigation & Research – contribute towards researching and compiling reports about new and existing demand for debt advice and debt prevention services. Research and reports will be used to strengthen the FMA business case for expansion and roll out of the programme as well as strengthening business planning


Desirable Attributes


  1. Ability to speak a second language, or experience of working in multi cultural communities
  2. Evidence of data analysis and awareness of the not for profit sector would be advantageous
  3. Advice agency experience or similar



  1. Deal appropriately and sensitively with enquiries, by telephone, letter and email, from both clients, creditors and other organisations
  2. Effectively collect and update monitoring data as required
  3. Regular reporting on project performance/data impact
  4. Provide and maintain casework support to advisers, book appointments; liaise with clients, process referrals from partners or other agencies to ensure diaries are active and up-todate.
  5. To carry out full needs assessments for all debt advice enquiries
  6. Upload and log all client enquiries and case updates on to FMA case management systems.
  7. Help to maintain internal and external social media with relevant facts and updates as required to develop and expand FMA brand and impact effectively
  8. Support senior/specialist adviser(s) with routine delivery of information and guidance to clients and or/organisations
  9. Be able to provide support during evening or weekend events as expected
  10. Take part in client/guest visits and conference meetings as required, and working effectively with different parts of Fair Money Advice.
  11. Attend relevant conferences, seminars and meetings as required.
  12. Attend internal meetings as required
  13. To carry out such duties as required for the team
  14. To adhere to all project policies, in particular those on confidentiality, data protection and equal opportunities; and to challenge negative attitudes and practice related to race, class, age, gender, sexuality, disability, or religion.

Staff management

  1. To assist in the day to day running of the project
  2. Assist with management of volunteers or junior staff







Essential                       A minimum of 6 months experience working in an administrative/support capacity

Essential                       Knowledge and experience of case management systems, including proficiency in IT (Word, Excel, and Outlook)

Essential                       Experience of organising and servicing meetings (including drafting agendas and taking minutes)




Essential                       Awareness of the reasons for and consequences of debt

Essential                       The ability to write clear and accurate notes, input data 

Essential                       Good time management, organisational skills, secretarial and administrative skills

Essential                       Excellent communication skills – both written and oral

Essential                       Ability to minute meetings.

Essential                       Ability to take personal responsibility for work allocated and carry out specific projects to agreed deadlines

Essential                       Good IT Skills and a willingness to learn 

Desirable                      Experience of delivering workshops, facilitating group sessions

Desirable                      Ability to identify emergency needs and prioritise work




More about Fair Money Advice

Fair Money Advice (FMA) is a pioneering pan-London debt advice and financial inclusion charity, with over 20 years of grassroots delivery. Our ... Read more

Refreshed on: 16 July 2022
Closed date: 31 July 2022 at 23:59
Tags: Admin, Advice, Information